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Digital transformation’s unsung but essential ingredient: Process Governance

Digital transformation’s unsung but essential ingredient: Process Governance

Published By: Research Desk Released: Jan 12, 2022

As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses to harness the full potential…

Digital fitness in state and local governments

Digital fitness in state and local governments

Published By: Research Desk Released: Jan 12, 2022

Even in the most ordinary of times, state and local governments are under constant pressure to meet their core mandates—better serving constituents—while finding ways to do the most good possible…

Digital fitness in financial services

Digital fitness in financial services

Published By: Research Desk Released: Jan 12, 2022

Even before the pandemic, financial services firms were continually optimizing online and mobile technology to keep up with rising customer expectations. But then crisis hit. Customers needed to access accounts…

7 key processes that government agencies are

7 key processes that government agencies are

Published By: Research Desk Released: Jan 12, 2022

First came the pandemic. Then the shutdown. Then work-from-home requirements. And now a revolving door of openings and closings. How we live and work has changed utterly—leaving state and local…

Guide to developing a center for process excellence

Guide to developing a center for process excellence

Published By: Research Desk Released: Jan 11, 2022

Process excellence is a work culture that builds process improvement into everything that it does. It requires treating processes the same way you would treat any other business asset. This…

The Guide to Contract Lifecycle Automation for Salesforce

The Guide to Contract Lifecycle Automation for Salesforce

Published By: Research Desk Released: Aug 27, 2020

Six Steps to Drive Your Process Center of Excellence to Success

Six Steps to Drive Your Process Center of Excellence to Success

Published By: Research Desk Released: Jul 27, 2020

W. Edwards Deming famously said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing,” How well does your organization run today? Are…

Breaking Barriers to Drive Successful Continuous Improvement

Breaking Barriers to Drive Successful Continuous Improvement

Published By: Research Desk Released: Jul 27, 2020

In an increasingly digital world and fast-changing business environment, innovation and agility are essential. Organizations everywhere are reexamining business processes in order to stay competitive, grow and retain their value.…

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