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Reusable Digital Platforms: The Key to Public Sector Transformation
Sponsored by:
Pega
Published By:
Research Desk
Released:
Aug 19, 2022
The pandemic has accelerated the digital demands on government agencies as citizens’ expectations continue to rise exponentially. With governments needing to do more with less due to necessary pandemic spending,…
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It’s Time To Modernize The Grants Management Landscape
Sponsored by:
Pega
Published By:
Research Desk
Released:
Aug 15, 2022
Federal Grants providers must modernize and embrace unified grants management solutions that improve efficiency, visibility, and compliance to enhance the success of grant programs. Manual, complicated and duplicative processes –…
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The 2021 CX Divide Retail
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 22, 2021
The Australian energy landscape While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as their main…
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The 2021 CX Divide Telecommunications
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 14, 2021
Why customers matter more than ever While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is…
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How to succeed with omni-channel customer service
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 14, 2021
Delivering exceptional service across every interaction For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service that meets customers on…
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Creating customer- centric service with AI and automation
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Change is the only constant The saying “the only thing that is constant is change” dates back to the ancient Greeks. And while this phrase may feel overused, it’s perhaps…
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AI and Automation in Insurance
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Once the stuff of science fiction, AI and automation are rapidly moving into the mainstream in many industries, from retail to banking. The insurance industry is finally waking up to…
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Achieving digital customer service transformation
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new…
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Accelerating success in insurance
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Riding the wave of change The last decade has seen an unprecedented scale and speed of change for the Insurance industry. The coming-of- age of many digital technologies and consumer…
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6 Steps to simplifying service
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Let’s face it, achieving frictionless service isn’t easy. With an ever-increasing number of channels available and rapidly shifting expectations, service is often filled with complexity. A new generation of patient…
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