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How to Win the Fulfillment Arms Race

How to Win the Fulfillment Arms Race

Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product price…

360-Degree Customer View

360-Degree Customer View

Published By: Research Desk Released: Oct 10, 2019

Achieve a 360-Degree View of Your Customers If you don’t have a 360-degree view of your customers, you’re very likely to lose them to competitors who do. Having a 360-degree…

Study Reveals Customer Care Perceptions And Expectations

Study Reveals Customer Care Perceptions And Expectations

Published By: Research Desk Released: Oct 10, 2019

Consumer expectations are changing as it relates to retail customer service. Self-serve options are making it easier to address issues quickly via the web or mobile; and technology in the…

Gift Cards: The Threats and Opportunities of Digital Delivery

Gift Cards: The Threats and Opportunities of Digital Delivery

Published By: Research Desk Released: Oct 10, 2019

Digital gift cards are becoming big business for retailers. Global sales surpassed $300 billion in 2017 and are expected to reach nearly $700 billion by 2024*. And another recent survey…

Fulfillment in a one-day shipping world

Fulfillment in a one-day shipping world

Published By: Research Desk Released: Oct 10, 2019

How do you compete in a one-day delivery marketplace? With Amazon making free one-day delivery the new standard for shipments to Amazon Prime customers, it’s a good question. Read our…

Mastering the Power of Synchronized Retailing

Mastering the Power of Synchronized Retailing

Published By: Research Desk Released: Oct 10, 2019

From the moment the buy button is clicked through delivery to the shopper, everything that happens behind the scenes is orchestrated by the order management system (OMS). That’s why 45…

BOPIS: Understanding the Growth and Impact of Omnichannel Fulfillment

BOPIS: Understanding the Growth and Impact of Omnichannel Fulfillment

Published By: Research Desk Released: Oct 10, 2019

BOPIS: Understanding The Growth & Impact of Omnichannel Fulfillment More and more of today’s customers opt to shop online with ecommerce businesses offering options such as free and fast delivery.…

BOPIS=ROI: Tech Investments in Order Fulfillment

BOPIS=ROI: Tech Investments in Order Fulfillment

Published By: Research Desk Released: Oct 10, 2019

In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines. The survey results revealed that BOPIS is…

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