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The Ultimate Guide to Elastic Customer Service

The Ultimate Guide to Elastic Customer Service

Published By: Research Desk Released: May 12, 2021

Solve your struggles with inaccurate call center forecasting, hiring, training, and overstaffing. Contact centers are a critical part of the customer service strategy, but they’re not set up for success.…

Shaping the Contact Center’s Future in an Unpredictable World

Shaping the Contact Center’s Future in an Unpredictable World

Published By: Research Desk Released: May 12, 2021

Change is the only constant as we enter 2021. Unpredictability has become the contact center’s biggest challenge, yet greatest constant. In this Guide, we look at how the lessons learned…

Human-AI Collaboration For Happier Customers

Human-AI Collaboration For Happier Customers

Published By: Research Desk Released: May 11, 2021

Humans are adopting voice technology faster than any other technology in history, even faster than the internet or smartphones. Today, more than half of U.S. adults [more than 136 million]…

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