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Case Study: Lenovo

Case Study: Lenovo

Published By: Research Desk Released: May 26, 2023

Lenovo is a global personal technology company that serves customers in more than 160 countries around the world, and one that continues to grow through strategic acquisitions. The company needs…

In-App Support: Help Your Customers Right Where They Are

In-App Support: Help Your Customers Right Where They Are

Published By: Research Desk Released: Jun 17, 2022

Mobile apps are everywhere: engaging consumers, generating revenue, and providing entertainment. Yet when it comes to support, mobile apps can be a black hole. Users may not be able to…

Buyer’s Guide to Choosing The Right Remote Support Tool

Buyer’s Guide to Choosing The Right Remote Support Tool

Published By: Research Desk Released: Jun 17, 2022

Today, providing customer support is complex. The demand for remote technical support has jumped since the pre-pandemic days, as have the number of agents working remotely, putting pressure on organizations…

Four Remote Support Teams That Keep It Simple and Succeed

Four Remote Support Teams That Keep It Simple and Succeed

Published By: Research Desk Released: May 10, 2022

An easy customer experience is the hallmark of today’s most successful support organizations. That’s why these four top-notch organizations use Rescue to help their support agents elevate the customer experience…

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