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AI-powered Intelligent Customer Engagement

AI-powered Intelligent Customer Engagement

Published By: Research Desk Released: Dec 23, 2019

Today's customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increasingly turn…

Employee Engagement: The Hidden Secret to Customer Engagement

Employee Engagement: The Hidden Secret to Customer Engagement

Published By: Research Desk Released: Dec 23, 2019

A recent Aberdeen study revealed that product features and pricing is not as important as a successful interaction with your customer. So, how do you build better customer interactions? The…

Transforming a Toxic Call Center Environment

Transforming a Toxic Call Center Environment

Published By: Research Desk Released: Dec 23, 2019

Compared to their peers, call center workers scored significantly higher on tests designed to measure stress. Why is that? Turns out there are a number of negative factors at work…

Migrating from a Premises-Based PBX to the Cloud – The Tide has Turned

Migrating from a Premises-Based PBX to the Cloud – The Tide has Turned

Published By: Research Desk Released: Dec 23, 2019

With an increasing number of legacy PBXs being end-of-lifed, organizations need to decide how to move forward and have to make many decisions. Moving to a cloud-based, Unified Communications as…

Unified, Efficient, Agile: The Digital Workplace of the Future—and How to Prepare for It

Unified, Efficient, Agile: The Digital Workplace of the Future—and How to Prepare for It

Published By: Research Desk Released: Dec 23, 2019

The arrival of a new cloud-based digital communication landscape—centered around always-on connectivity, multiple mobile devices, and an ever-growing number of communications modes—makes it clear that the way we work has…

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