Whitepaper Sponsored By - Ringcentral | DemandTalk

5 ways AI can transform your customer experience

5 ways AI can transform your customer experience

Published By: Research Desk Released: Nov 21, 2023

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

CIO Guide: 4 steps to a risk-free cloud migration

CIO Guide: 4 steps to a risk-free cloud migration

Published By: Research Desk Released: Nov 20, 2023

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from…

Hybrid Work: Why it’s time to move your on-premises PBX to the cloud

Hybrid Work: Why it’s time to move your on-premises PBX to the cloud

Published By: Research Desk Released: Nov 20, 2023

In a nutshell, the pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment,…

Composable Enterprise is the Cloud’s Next Big Thing

Composable Enterprise is the Cloud’s Next Big Thing

Published By: Research Desk Released: Nov 20, 2023

INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a digital-first model…

CISO Guide: Securing Cloud Communication and Collaboration

CISO Guide: Securing Cloud Communication and Collaboration

Published By: Research Desk Released: Nov 20, 2023

Messaging. Video. Phone. Secured. From basic essentials to dynamic end-to-end encryption, here’s all the tech you need to protect. Explore the best and most advanced ways to prevent cyber attacks…

Unified Communications as a Service for Dummies

Unified Communications as a Service for Dummies

Published By: Research Desk Released: Nov 20, 2023

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to…

7 benefits of switching from on-premises PBX to the cloud

7 benefits of switching from on-premises PBX to the cloud

Published By: Research Desk Released: Nov 20, 2023

Businesses going remote or hybrid require more than what an on-premises PBX can provide.

What your business needs for a hybrid and remote-first workplace

What your business needs for a hybrid and remote-first workplace

Published By: Research Desk Released: Nov 20, 2023

The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling…

The key to building a customer-centric culture: Combining your unified communications and contact center solutions

The key to building a customer-centric culture: Combining your unified communications and ...

Published By: Research Desk Released: Oct 23, 2023

Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, friendly employees, and…

Building a business case for CX

Building a business case for CX

Published By: Research Desk Released: Oct 23, 2023

Investing in customer experience is necessary for growth across all areas of your business, but proving this value to other leaders can be difficult. In our new ebook, we’ll teach…

Our Brands