Whitepaper Sponsored By - Ringcentral | DemandTalk

The key to building a customer centric team

The key to building a customer centric team

Published By: Research Desk Released: Oct 11, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91%…

RingCentral’s Unified Communications and Contact Center Solution

RingCentral’s Unified Communications and Contact Center Solution

Published By: Research Desk Released: Oct 11, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceeding…

Long live customer service! Your answer to great customer experiences

Long live customer service! Your answer to great customer experiences

Published By: Research Desk Released: Oct 11, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your…

10 ways voice will disrupt the workplace in the next 5 years

10 ways voice will disrupt the workplace in the next 5 years

Published By: Research Desk Released: Oct 09, 2023

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with…

Checklist: How good is your communications system?

Checklist: How good is your communications system?

Published By: Research Desk Released: Oct 09, 2023

Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in keeping your…

Future-proof your workplace: Simplifying workstreams with flexible communications – Small and mid-sized business edition

Future-proof your workplace: Simplifying workstreams with flexible communications – ...

Published By: Research Desk Released: Oct 05, 2023

Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has become…

How Unified Communications can Deliver Certainty in Times of Crisis

How Unified Communications can Deliver Certainty in Times of Crisis

Published By: Research Desk Released: Oct 05, 2023

In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams.…

Maximizing Productivity in the Contact Center

Maximizing Productivity in the Contact Center

Published By: Research Desk Released: Sep 15, 2023

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of…

Next-Gen Cloud Contact Center for dummies

Next-Gen Cloud Contact Center for dummies

Published By: Research Desk Released: Sep 07, 2023

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and…

2022-2023 CX Decision-Maker’s Guide

2022-2023 CX Decision-Maker’s Guide

Published By: Research Desk Released: Sep 07, 2023

CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view on self-service vs live agent…

Our Brands