Whitepaper Sponsored By - Ringcentral | DemandTalk

EVALUATING ENTERPRISE TELEPHONY FOR MICROSOFT TEAMS

EVALUATING ENTERPRISE TELEPHONY FOR MICROSOFT TEAMS

Published By: Research Desk Released: Oct 29, 2020

Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work…

RINGCENTRAL VIDEO SECURITY

RINGCENTRAL VIDEO SECURITY

Published By: Research Desk Released: Oct 29, 2020

With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT…

THE POWER OF CONNECTION: Why You Should Integrate Your Business Apps with UCaaS

THE POWER OF CONNECTION: Why You Should Integrate Your Business Apps with UCaaS

Published By: Research Desk Released: Oct 29, 2020

The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communication both internally and externally. A recent…

No Jitter: A NEW ERA OF WORKPLACE COMMUNICATIONS: WILL YOU LEAD OR BE LEFT BEHIND?

No Jitter: A NEW ERA OF WORKPLACE COMMUNICATIONS: WILL YOU LEAD OR BE LEFT BEHIND?

Published By: Research Desk Released: May 18, 2020

In this No Jitter Industry Insights Report, sponsored by RingCentral, discover the value of delivering full collaborative capabilities on any device, from anywhere, via a teams-centric unified communications platform.

The Total Economic Impact™ of Investing in RingCentral Contact Center

The Total Economic Impact™ of Investing in RingCentral Contact Center

Published By: Research Desk Released: Apr 09, 2020

In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you're just taking your initial…

The Collaborative Contact Center

The Collaborative Contact Center

Published By: Research Desk Released: Apr 09, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? High agent turnover rates…

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

Published By: Research Desk Released: Apr 09, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means…

How to Make Hold Times a Thing of the Past with Digital Customer Engagement

How to Make Hold Times a Thing of the Past with Digital Customer Engagement

Published By: Research Desk Released: Apr 09, 2020

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses…

The Crux of the Modern Customer Experience

The Crux of the Modern Customer Experience

Published By: Research Desk Released: Apr 09, 2020

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their…

Enabling Digital Transformation with the Right UCaaS Solution

Enabling Digital Transformation with the Right UCaaS Solution

Published By: Research Desk Released: Apr 09, 2020

The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average…

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