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Small & Medium Business Trends Report

Small & Medium Business Trends Report

Published By: Research Desk Released: Jan 08, 2021

Data points were weighted by number of employees to bring them into line with actual company-size proportions in the population. This online survey is not based on a probability sample…

Build Secure And Compliant Apps You Can Trust On Heroku

Build Secure And Compliant Apps You Can Trust On Heroku

Published By: Research Desk Released: Oct 21, 2020

What is Heroku? Heroku is a modern application platform that provides developers with the fastest path to go from an idea to a URL without having to manage infrastructure. Designed…

Nucleus Report: Salesforce Service Cloud Gets Smarter with Einstein

Nucleus Report: Salesforce Service Cloud Gets Smarter with Einstein

Published By: Research Desk Released: Sep 18, 2020

Rapid change is accelerating service transformation. Learn how you can keep up by leveraging industry trends to better support your agents and customers.

What you can do in one hour to enhance your self-service?

What you can do in one hour to enhance your self-service?

Published By: Research Desk Released: Sep 18, 2020

Self-service is a powerful tool for customers during a time of crisis, as they look for quick answers to common questions. To ensure your self-service channels make the biggest impact,…

Embrace the Digital Service Revolution

Embrace the Digital Service Revolution

Published By: Research Desk Released: Sep 18, 2020

Rapid change is accelerating service transformation. Learn how customer service can now provide a coveted point of differentiation.

State of Service

State of Service

Published By: Research Desk Released: Sep 18, 2020

Learn how 7,000+ global service professionals are adapting during the pandemic. Amidst all the uncertainty of 2020, one thing is for sure. Customer service has changed forever. Discover exactly how…

Digital Marketing Self Assessment

Digital Marketing Self Assessment

Published By: Research Desk Released: Sep 18, 2020

Get started delivering seamless consumer journeys.

50 Social Media Best Practices

50 Social Media Best Practices

Published By: Research Desk Released: Sep 18, 2020

Support your customers on social — no matter the circumstances. Learn how to be there for your fans and followers.

50 Best Practices for Email Marketers

50 Best Practices for Email Marketers

Published By: Research Desk Released: Sep 18, 2020

Learn how to use email to be a helpful voice for your customers and community. Be there for your subscribers in the moment they need it most

The B2B Marketer’s Guide to ABM

The B2B Marketer’s Guide to ABM

Published By: Research Desk Released: Jun 02, 2020

What makes ABM so popular? The answer is simple: An effective ABM strategy helps you land the accounts that are most important to your business and increase the lifetime value…

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