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Whitepapers

IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions

IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions

Published By: Research Desk Released: Jun 05, 2024
IDC FutureScape: Worldwide Healthcare Industry 2024 Predictions This IDC FutureScape provides executives across the globe with actionable insights and analysis for future healthcare industry scenarios. The intended readers include but…

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Executive Insights: Exploring the Untapped Power of GenAI in Customer Service

Executive Insights: Exploring the Untapped Power of GenAI in Customer Service

Published By: Research Desk Released: Jun 05, 2024
Executive Insights: Exploring the Untapped Power of GenAI in Customer Service 71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to…

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Eliminate obstacles in delivering patient care: A guide to removing operational barriers impacting care teams

Eliminate obstacles in delivering patient care: A guide to removing operational barriers ...

Published By: Research Desk Released: Jun 05, 2024
Eliminate obstacles in delivering patient care: A guide to removing operational barriers impacting care teams How can healthcare organisations overcome the hurdles to patient care when faced with numerous operational…

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CX TRENDS:​ 1st Edition- Customer service insights in the GenAI era

CX TRENDS:​ 1st Edition- Customer service insights in the GenAI era

Published By: Research Desk Released: Jun 05, 2024
CX TRENDS:​ 1st Edition- Customer service insights in the GenAI era 88% of customers say that one of the most valuable parts of the customer experience is getting timely answers…

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Accelerate XaaS with frictionless CX in tech: Take customer experience to the next level and go to market faster with new solutions

Accelerate XaaS with frictionless CX in tech: Take customer experience to the next level ...

Published By: Research Desk Released: Jun 05, 2024
Accelerate XaaS with frictionless CX in tech: Take customer experience to the next level and go to market faster with new solutions How can technology providers accelerate anything-as-a-service (XaaS) growth,…

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3 ways to optimize the lead-to-cash cycle and increase revenue

3 ways to optimize the lead-to-cash cycle and increase revenue

Published By: Research Desk Released: Jun 05, 2024
3 ways to optimize the lead-to-cash cycle and increase revenue When you connect your front, middle and back offices with a single, AI-enabled platform, you'll deliver unified customer journeys that…

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ThinkBIG – Unlock CX excellence: The power of lead-to-cash innovation

ThinkBIG – Unlock CX excellence: The power of lead-to-cash innovation

Published By: Research Desk Released: Jun 05, 2024
ThinkBIG - Unlock CX excellence: The power of lead-to-cash innovation How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using…

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The Forrester Wave™: Customer Service Solutions, Q1 2024

The Forrester Wave™: Customer Service Solutions, Q1 2024

Published By: Research Desk Released: Jun 05, 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024 As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader…

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The CCO guide to frictionless customer experiences for technology providers

The CCO guide to frictionless customer experiences for technology providers

Published By: Research Desk Released: Jun 05, 2024
The CCO guide to frictionless customer experiences for technology providers How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem,…

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Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies

Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and c...

Published By: Research Desk Released: Jun 05, 2024
Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies How can you consistently give customers exceptional service, while optimising your cost savings? Read this ebook…

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