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Whitepapers

Reimagining IT service delivery and operations no matter what comes your way

Reimagining IT service delivery and operations no matter what comes your way

Published By: Research Desk Released: Jun 05, 2024
Reimagining IT service delivery and operations no matter what comes your way Discover three powerful ways you can reimagine IT services and operations when you break down silos between these…

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Modernize IT services and operations with AI

Modernize IT services and operations with AI

Published By: Research Desk Released: Jun 05, 2024
Modernize IT services and operations with AI Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite…

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IDC Spotlight: Embedding AI Into Technology Strategy: Five Steps to Impact

IDC Spotlight: Embedding AI Into Technology Strategy: Five Steps to Impact

Published By: Research Desk Released: Jun 05, 2024
IDC Spotlight: Embedding AI Into Technology Strategy: Five Steps to Impact How can you modernise IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT…

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IDC MarketScape: Worldwide SPM Vendor Assessment – Driving Adaptive Business Optimization with AI

IDC MarketScape: Worldwide SPM Vendor Assessment – Driving Adaptive Business Optimiz...

Published By: Research Desk Released: Jun 05, 2024
IDC MarketScape: Worldwide SPM Vendor Assessment - Driving Adaptive Business Optimization with AI Don't make decisions and manage IT projects, programmes and portfolios in isolation. How can you unlock a…

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3 steps to manage technology spend and risk

3 steps to manage technology spend and risk

Published By: Research Desk Released: Jun 05, 2024
3 steps to manage technology spend and risk Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you'll get insight into using a single…

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ThinkBIG – Unlock CX excellence: The power of lead-to-cash innovation

ThinkBIG – Unlock CX excellence: The power of lead-to-cash innovation

Published By: Research Desk Released: Jun 05, 2024
ThinkBIG - Unlock CX excellence: The power of lead-to-cash innovation How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using…

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The Forrester Wave™: Customer Service Solutions, Q1 2024

The Forrester Wave™: Customer Service Solutions, Q1 2024

Published By: Research Desk Released: Jun 05, 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024 As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader…

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The CCO guide to frictionless customer experiences for technology providers

The CCO guide to frictionless customer experiences for technology providers

Published By: Research Desk Released: Jun 05, 2024
The CCO guide to frictionless customer experiences for technology providers How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem,…

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Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies

Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and c...

Published By: Research Desk Released: Jun 05, 2024
Software as Savings: 3 strategies for CX leaders to unlock AI-powered transformation and cost-efficiencies How can you consistently give customers exceptional service, while optimising your cost savings? Read this ebook…

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Simplify Your Field Service Technology Selection: Get the ServiceNow Newsletter featuring 2023 Gartner® Market Guide for Field Service

Simplify Your Field Service Technology Selection: Get the ServiceNow Newsletter featuring ...

Published By: Research Desk Released: Jun 05, 2024
Simplify Your Field Service Technology Selection: Get the ServiceNow Newsletter featuring 2023 Gartner® Market Guide for Field Service How can you enhance productivity and customer satisfaction while reducing field service…

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