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Customer Operations For Dummies, 2nd ServiceNow Special Edition

Customer Operations For Dummies, 2nd ServiceNow Special Edition

Published By: Research Desk Released: Oct 14, 2023

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your…

Global State of the Shared Services & Outsourcing Industry Report 2022

Global State of the Shared Services & Outsourcing Industry Report 2022

Published By: Research Desk Released: May 10, 2022

Shared Services & Outsourcing Network (SSON) has again surveyed global shared services organization (SSO)/global business services (GBS) practitioners to find out how they are meeting the challenges of the day…

Connecting the critical dots – How global business services drive enterprise-wide efficiencies ebook

Connecting the critical dots – How global business services drive enterprise-wide ef...

Published By: Research Desk Released: May 10, 2022

Leading enterprises recognize Global Business Services (GBS) can drive service delivery efficiencies. While lines of business have different transformation priorities, GBS can help them align on shared goals across the…

GBS on Now: Make work flow across the silos (Deloitte)

GBS on Now: Make work flow across the silos (Deloitte)

Published By: Research Desk Released: May 10, 2022

Global Business Services (GBS) leaders are in a tug of war about how to maximize the agility, quality, and speed of service delivery. Unlock the true potential of your model…

Reimagining IT service delivery and operations no matter what comes your way

Reimagining IT service delivery and operations no matter what comes your way

Published By: Research Desk Released: Feb 21, 2022

When your IT service team and your IT operations team adopt a single platform for both your IT service delivery and IT operations, this enables smoother access to the data…

Nine Steps to Transform Government Service Delivery

Nine Steps to Transform Government Service Delivery

Published By: Research Desk Released: Feb 21, 2022

To enable modern citizen services, ServiceNow delivers a cloud-based customer service management solution, built on the Now Platform, allowing government agencies to optimize services end-to-end. This approach to citizen service…

Unlock the power of your people

Unlock the power of your people

Published By: Research Desk Released: Oct 11, 2021

We all want our companies to be more agile. Making your organization faster and more adaptable can play a crucial role in improving employee experience. Explore IDC’s five pillars of…

Making employee journeys unforgettable

Making employee journeys unforgettable

Published By: Research Desk Released: Oct 11, 2021

A strong hybrid workforce starts with a great employee experience, giving on-site and remote workers access to the info they need to be engaged and productive. We explore the challenges…

Employee Workflow Book of Knowledge

Employee Workflow Book of Knowledge

Published By: Research Desk Released: Oct 11, 2021

Throughout this book you’ll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own…

Five steps to a safe workplace with ServiceNow

Five steps to a safe workplace with ServiceNow

Published By: Research Desk Released: Oct 09, 2021

We all have a duty to keep our employees safe and maintain secure, functional workspaces for our people to thrive. This eBook shares our five steps for keeping your workplace…

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