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Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

Published By: Research Desk Released: Jan 29, 2021

How can automation streamline offboarding? Parker Drilling modernized a paper-based offboarding process to drive efficiencies and strengthen security, while developing a fully automated offboarding process that saves over 4,400 hours…

Understanding the Inpact of Enterprise Service Management

Understanding the Inpact of Enterprise Service Management

Published By: Research Desk Released: Jan 29, 2021

This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology…

The Human Resources Service Delivery Book of Knowledge

The Human Resources Service Delivery Book of Knowledge

Published By: Research Desk Released: Jan 29, 2021

See how your peers from Saab, Keurig, Dr. Pepper, Lowe’s, Chick-fil-A, and others are streamlining their HR operations. These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into…

The Evolution of HR Service Delivery in the New Digital Experience Era

The Evolution of HR Service Delivery in the New Digital Experience Era

Published By: Research Desk Released: Jan 29, 2021

This ebook highlights the focus on employee experience and digital enablement; the state of cloud-based HR technology the evolution of HR service delivery practices the prevalence of artificial assistants in…

AMEX GBT integrates employee onboarding across HR, IT, and facilities with ServiceNow

AMEX GBT integrates employee onboarding across HR, IT, and facilities with ServiceNow

Published By: Research Desk Released: Jan 29, 2021

AMEX GBT automates preboarding and onboarding functions across onboarding teams, HR operations, IT, and facilities, creating end?to?end process visibility and efficiency with ServiceNow. This included a new onboarding portal and…

The Employee Experience Imperative (Research Report)

The Employee Experience Imperative (Research Report)

Published By: Research Desk Released: Jan 29, 2021

Our latest research report, “The Employee Experience Imperative,” is the most comprehensive study to date surveying more than 1,400 employees about their perceptions of their experience at work. In this…

HR Analyst Report: Employee Experience Platform Has Arrived

HR Analyst Report: Employee Experience Platform Has Arrived

Published By: Research Desk Released: Jan 29, 2021

According to leading global industry analyst, Josh Bersin, a new category of HR software has emerged - Employee Experience Platform (EXP). This new solution will help organizations deliver an integrated…

Understanding the Impact of Enterprise Service Management

Understanding the Impact of Enterprise Service Management

Published By: Research Desk Released: Jan 16, 2021

This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology…

Proactively address issues to create superior customer experiences

Proactively address issues to create superior customer experiences

Published By: Research Desk Released: Jan 08, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how…

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

Published By: Research Desk Released: Jan 08, 2021

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over…

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