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Comment organiser une exploitation des services résiliente en cas de circonstances imprévues

Comment organiser une exploitation des services résiliente en cas de circonstances impré...

Published By: Research Desk Released: Mar 06, 2021

Découvrez six bonnes pratiques des leaders du service client et des opérations pour offrir une expérience utilisateur cohérente, même lorsque l’imprévu se produit. Découvrez comment : Éliminer les silos et…

Un fonctionnement fluide grâce à une expérience transparente

Un fonctionnement fluide grâce à une expérience transparente

Published By: Research Desk Released: Mar 06, 2021

Les études de marché démontrent un lien étroit entre une meilleure expérience des employés et une performance améliorée des équipes, avec une augmentation de 21 % de la rentabilité dans…

Come 5 aziende hanno consolidato l’ITSM per ridurre i costi

Come 5 aziende hanno consolidato l’ITSM per ridurre i costi

Published By: Research Desk Released: Mar 05, 2021

Scopri come cinque brand leader hanno modernizzato l'ITSM con ServiceNow Scopri come 5 aziende hanno abbandonato i loro sistemi ITSM legacy a favore di una prospettiva più autentica del percorso…

AIOps è il catalizzatore che ti aiuta a fornire servizi aziendali ad alte prestazioni

AIOps è il catalizzatore che ti aiuta a fornire servizi aziendali ad alte prestazioni

Published By: Research Desk Released: Mar 05, 2021

Perché gli attuali approcci alla gestione degli eventi non sono efficaci Per gestire in maniera efficace la disponibilità e le performance del servizio, l'IT ha bisogno di gestire gli eventi…

Guidare l’innovazione nell’IT

Guidare l’innovazione nell’IT

Published By: Research Desk Released: Mar 05, 2021

Aumentare la produttività, acquisire nuove fonti di profitto e potenziare il vantaggio competitivo Per molti anni, l'IT si è concentrato quasi esclusivamente sulla gestione della tecnologia. Ma ora l’IT deve…

The Total Economic Impact™ Of ServiceNow HR Service Delivery

The Total Economic Impact™ Of ServiceNow HR Service Delivery

Published By: Research Desk Released: Jan 29, 2021

Based on four interviews with ServiceNow HR Service Delivery customers, Forrester looked at how these organizations reinvented employee services, streamlined cross-departmental experiences, and created new ways to work. This Forrester…

Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

Published By: Research Desk Released: Jan 29, 2021

How can automation streamline offboarding? Parker Drilling modernized a paper-based offboarding process to drive efficiencies and strengthen security, while developing a fully automated offboarding process that saves over 4,400 hours…

Understanding the Inpact of Enterprise Service Management

Understanding the Inpact of Enterprise Service Management

Published By: Research Desk Released: Jan 29, 2021

This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology…

The Human Resources Service Delivery Book of Knowledge

The Human Resources Service Delivery Book of Knowledge

Published By: Research Desk Released: Jan 29, 2021

See how your peers from Saab, Keurig, Dr. Pepper, Lowe’s, Chick-fil-A, and others are streamlining their HR operations. These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into…

The Evolution of HR Service Delivery in the New Digital Experience Era

The Evolution of HR Service Delivery in the New Digital Experience Era

Published By: Research Desk Released: Jan 29, 2021

This ebook highlights the focus on employee experience and digital enablement; the state of cloud-based HR technology the evolution of HR service delivery practices the prevalence of artificial assistants in…

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