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AMEX GBT integrates employee onboarding across HR, IT, and facilities with ServiceNow

AMEX GBT integrates employee onboarding across HR, IT, and facilities with ServiceNow

Published By: Research Desk Released: Jan 29, 2021

AMEX GBT automates preboarding and onboarding functions across onboarding teams, HR operations, IT, and facilities, creating end?to?end process visibility and efficiency with ServiceNow. This included a new onboarding portal and…

The Employee Experience Imperative (Research Report)

The Employee Experience Imperative (Research Report)

Published By: Research Desk Released: Jan 29, 2021

Our latest research report, “The Employee Experience Imperative,” is the most comprehensive study to date surveying more than 1,400 employees about their perceptions of their experience at work. In this…

HR Analyst Report: Employee Experience Platform Has Arrived

HR Analyst Report: Employee Experience Platform Has Arrived

Published By: Research Desk Released: Jan 29, 2021

According to leading global industry analyst, Josh Bersin, a new category of HR software has emerged - Employee Experience Platform (EXP). This new solution will help organizations deliver an integrated…

Understanding the Impact of Enterprise Service Management

Understanding the Impact of Enterprise Service Management

Published By: Research Desk Released: Jan 16, 2021

This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology…

Proactively address issues to create superior customer experiences

Proactively address issues to create superior customer experiences

Published By: Research Desk Released: Jan 08, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how…

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

Published By: Research Desk Released: Jan 08, 2021

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over…

CCW Market Study – Future of the Contact Center: A Forecast

CCW Market Study – Future of the Contact Center: A Forecast

Published By: Research Desk Released: Jan 08, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote work,…

Analyst Report: CCW Special Report: Service Continuity & Connectivity

Analyst Report: CCW Special Report: Service Continuity & Connectivity

Published By: Research Desk Released: Jan 08, 2021

More than ever, customers need confidence that they are the top priority. This special CCW report explores: Common challenges around organizational resilience and continuity of services Immediate steps you should…

Five Techniques to Maximize Your Hybridized Delivery Model

Five Techniques to Maximize Your Hybridized Delivery Model

Published By: Research Desk Released: Jan 06, 2021

Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource…

A phased approach to getting to dynamic DevOps

A phased approach to getting to dynamic DevOps

Published By: Research Desk Released: Jan 05, 2021

Don’t let old systems and manual processes hobble your DevOps, disrupt your growth and digital transformation. Read our ebook to learn about the importance of a phased approach, automating legacy…

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