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CCW Market Study – Future of the Contact Center: A Forecast

CCW Market Study – Future of the Contact Center: A Forecast

Published By: Research Desk Released: Jan 08, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote work,…

Analyst Report: CCW Special Report: Service Continuity & Connectivity

Analyst Report: CCW Special Report: Service Continuity & Connectivity

Published By: Research Desk Released: Jan 08, 2021

More than ever, customers need confidence that they are the top priority. This special CCW report explores: Common challenges around organizational resilience and continuity of services Immediate steps you should…

Five Techniques to Maximize Your Hybridized Delivery Model

Five Techniques to Maximize Your Hybridized Delivery Model

Published By: Research Desk Released: Jan 06, 2021

Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource…

A phased approach to getting to dynamic DevOps

A phased approach to getting to dynamic DevOps

Published By: Research Desk Released: Jan 05, 2021

Don’t let old systems and manual processes hobble your DevOps, disrupt your growth and digital transformation. Read our ebook to learn about the importance of a phased approach, automating legacy…

DevOps Book of Knowledge

DevOps Book of Knowledge

Published By: Research Desk Released: Jan 05, 2021

See how your peers from DNB Bank, FIS WorldPay, and TomTom are dealing with DevOps challenges and the approaches they’ve used to solve them. These quick-read summaries offer valuable insights…

A new era in enterprise DevOps

A new era in enterprise DevOps

Published By: Research Desk Released: Jan 05, 2021

Digital transformation leads organizations to DevOps to drive innovation faster. However, those not “born in the cloud” may need help to see the true value from DevOps, reducing its inherent…

Applying Automated Governance Principles to the World of DevOps

Applying Automated Governance Principles to the World of DevOps

Published By: Research Desk Released: Jan 05, 2021

Today’s digital enterprises are looking to scale the speed, productivity, and innovation of agile and DevOps across the organization. But roadblocks persist. Learn how a single platform can help achieve…

The Total Economic Impact Of Servicenow Security Operations

The Total Economic Impact Of Servicenow Security Operations

Published By: Research Desk Released: Nov 18, 2020

In this Total Economic Impact report, the security experts at Forrester divulge the return on investment (ROI), net present value (NPV) and payback time for ServiceNow Security Operations.

Security Operations Book of Knowledge

Security Operations Book of Knowledge

Published By: Research Desk Released: Nov 18, 2020

An unprecedented pivot in unprecedented times. When planning began for Knowledge 2020 (K20), ServiceNow’s annual spring user conference, no one could imagine the challenges and changes soon coming to the…

First Contact – Vulnerabilities In Contactless Payments

First Contact – Vulnerabilities In Contactless Payments

Published By: Research Desk Released: Nov 18, 2020

Automated solutions can help financial institutions—many of which are still using manual, siloed processes—to increase their capacity to respond to vulnerabilities and incidents and ultimately decrease the size and cost…

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