Whitepaper Sponsored By - Servicenow | DemandTalk

Customer Workflows: Drive customer loyalty with connected digital workflows

Customer Workflows: Drive customer loyalty with connected digital workflows

Published By: Research Desk Released: Nov 05, 2020

Ramp up customer service fast when the unexpected happens Organizations are reacting to a disruptive number of customer requests with fewer employees available to respond. In the new normal, scaling…

Customer Workflows Book of Knowledge

Customer Workflows Book of Knowledge

Published By: Research Desk Released: Nov 05, 2020

Discover how your peers from 7-Eleven, Vodafone, KiwiBank, Basware, Lowe’s, and more deliver superior customer experiences. These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches…

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth

Driving Radical Customer Service Innovation: Move beyond operational demands to deliver pr...

Published By: Research Desk Released: Nov 05, 2020

IT is increasingly at the heart of business success—and nowhere is that more true than in customer service. That makes IT a critical partner in transforming the customer experience. Customers…

Evolving your customer journeys to the next normal

Evolving your customer journeys to the next normal

Published By: Research Desk Released: Nov 05, 2020

Investing in great outcomes for customers and employees The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting…

Make Journey Mapping Your Secret to Outstanding Customer Service

Make Journey Mapping Your Secret to Outstanding Customer Service

Published By: Research Desk Released: Nov 05, 2020

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds of companies…

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

Published By: Research Desk Released: Nov 05, 2020

How effortless customer service enables business benefits Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service…

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Exper...

Published By: Research Desk Released: Nov 05, 2020

How does your customer service program compare? Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine…

La llegada del lugar de trabajo digital híbrido

La llegada del lugar de trabajo digital híbrido

Published By: Research Desk Released: Nov 02, 2020

La finalidad última de Workplace Service Delivery es eliminar las barreras y poner las cosas fáciles en tus instalaciones. En la nueva normalidad, cada vez más empresas están adoptando el…

Delivering Business Nirvana with Value Stream Management

Delivering Business Nirvana with Value Stream Management

Published By: Research Desk Released: Oct 22, 2020

The Value Stream Management concept has been around for a few years now but it’s still finding its way into the mainstream. Simply put it’s the process of integrating every…

Improving IT Velocity in a DevOps World

Improving IT Velocity in a DevOps World

Published By: Research Desk Released: Oct 22, 2020

For too long, DevOps and ITSM/ITOM have been on opposite sides of the enterprise—one wanting to move fast and innovate, the other in control and adverse to any risk. But…

Our Brands