Whitepaper Sponsored By - Servicenow | DemandTalk

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences

ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Exper...

Published By: Research Desk Released: Nov 05, 2020

How does your customer service program compare? Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine…

La llegada del lugar de trabajo digital híbrido

La llegada del lugar de trabajo digital híbrido

Published By: Research Desk Released: Nov 02, 2020

La finalidad última de Workplace Service Delivery es eliminar las barreras y poner las cosas fáciles en tus instalaciones. En la nueva normalidad, cada vez más empresas están adoptando el…

Delivering Business Nirvana with Value Stream Management

Delivering Business Nirvana with Value Stream Management

Published By: Research Desk Released: Oct 22, 2020

The Value Stream Management concept has been around for a few years now but it’s still finding its way into the mainstream. Simply put it’s the process of integrating every…

Improving IT Velocity in a DevOps World

Improving IT Velocity in a DevOps World

Published By: Research Desk Released: Oct 22, 2020

For too long, DevOps and ITSM/ITOM have been on opposite sides of the enterprise—one wanting to move fast and innovate, the other in control and adverse to any risk. But…

The Customer Experience Perspective

The Customer Experience Perspective

Published By: Research Desk Released: Oct 16, 2020

Access this eBook to explore the results from the study and review the 5 keys to a successful customer service operation

Service operations: How to organize resilient operations for unforeseen circumstances

Service operations: How to organize resilient operations for unforeseen circumstances

Published By: Research Desk Released: Oct 16, 2020

When things change, can your customer service strategy keep up? Can you overcome resource constraints and handle spikes in requests? If you can deliver consistently high service levels during unpredictable…

Drive customer loyalty with connected digital workflows

Drive customer loyalty with connected digital workflows

Published By: Research Desk Released: Oct 16, 2020

When the unexpected happens, customers want to know they can depend on you to hear them and meet their needs. How confident are you that your service can deliver during…

Magic Quadrant for the CRM Customer Engagement Center

Magic Quadrant for the CRM Customer Engagement Center

Published By: Research Desk Released: Oct 16, 2020

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center is an important aide for organizations seeking an unbiased, third party evaluation of vendors as organizations move from simple…

The Evolution of HRSD and HR

The Evolution of HRSD and HR

Published By: Research Desk Released: Oct 16, 2020

Watch two of the brightest minds in HR, Leapgen CEO and Co-Founder Jason Averbook and Leapgen Senior Fellow Jim Scully, as they talk with Jen Stroud, ServiceNow’s Principal Strategist for…

Webinar 4 Webcam

Webinar 4 Webcam

Published By: Research Desk Released: Oct 16, 2020

As Founder & CEO of Kendra Scott Jewelry, jewelry designer Kendra Scott has worked hard to thoughtfully and safely re-open some of her 100+ retail locations. Kendra has a unique…

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