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Ramping Up for the New Work Reality

Ramping Up for the New Work Reality

Published By: Research Desk Released: Jun 09, 2020

Hard to believe now, but a late 2019 study1 found that only 45% of US companies allowed remote work. Globally, the number was 41%. Progressive companies were strategizing ways to…

How 5 enterprises consolidated ITSM to reduce costs

How 5 enterprises consolidated ITSM to reduce costs

Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and…

Composing a CMDB requires new rules for navigating today’s modern enterprise

Composing a CMDB requires new rules for navigating today’s modern enterprise

Published By: Research Desk Released: May 06, 2020

The Configuration Management Database (CMDB) has always been referred to as the heart of the IT environment - it is the one place where IT health can immediately be determined.…

The Future of Accounting is Now

The Future of Accounting is Now

Published By: Research Desk Released: Apr 09, 2020

This ebook by CFO.com and ServiceNow examines how finance organizations can modernize with the proper technology, people, processes and strategy in place.

Voice Of Customer – Innovative Practices For Transforming The Employee Service Experience

Voice Of Customer – Innovative Practices For Transforming The Employee Service Exper...

Published By: Research Desk Released: Apr 07, 2020

In this eBook, we highlight companies around the world defining the digital employee experience in their organization. From delivering self service on mobile devices, to ensuring employees have what they…

Top 5 Ways HR and IT Can Partner to Deliver Great Employee Experiences

Top 5 Ways HR and IT Can Partner to Deliver Great Employee Experiences

Published By: Research Desk Released: Apr 07, 2020

The employee experience is at the center of today’s enterprise, but it often takes a village to make employee experience work. Whether it’s process, technology, infrastructure or innovation, lines of…

Visibility to multi-cloud: measurable outcomes from CMDB

Visibility to multi-cloud: measurable outcomes from CMDB

Published By: Research Desk Released: Mar 04, 2020

Cloud and DevOps are independent but mutually reinforcing strategies for delivering business value through IT. A hybrid or multi-cloud workload deployment offers the advantage of high resiliency, combined with the…

Configuration Management and CMDB for Dummies

Configuration Management and CMDB for Dummies

Published By: Research Desk Released: Mar 04, 2020

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to grow and…

How AIOps Can Help IT be a Better Partner to the Business

How AIOps Can Help IT be a Better Partner to the Business

Published By: Research Desk Released: Mar 04, 2020

The IT organization needs to move fast to determine what went wrong and get the service back online. But that’s not easy. Literally thousands of events coming from siloed monitoring…

5 Steps to Successfully Deploying a Healthy CMDB

5 Steps to Successfully Deploying a Healthy CMDB

Published By: Research Desk Released: Mar 04, 2020

In this eBook, we take you through the some of the common practices for creating and maintaining a healthy CMDB. Follow this guidance, and you’ll be on the road to…

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