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The Visibility to multi-cloud: measurable outcomes from CMDB

The Visibility to multi-cloud: measurable outcomes from CMDB

Published By: Research Desk Released: Jan 30, 2020

Multi-cloud is quickly becoming the deployment standard as organizations leverage an ever-increasing variety of cloud computing services. The ServiceNow platform has evolved as the de-facto standard for managing IT Ops…

How AIOps Can Help IT be a Better Partner to Businesses

How AIOps Can Help IT be a Better Partner to Businesses

Published By: Research Desk Released: Jan 30, 2020

AIOps can dramatically improve the IT organization’s ability to be an effective partner to the business. An IT operations platform with built‑in AIOps capabilities like ServiceNow® can help IT operations…

Transform the Telecom Customer Experience with ServiceNow

Transform the Telecom Customer Experience with ServiceNow

Published By: Research Desk Released: Jan 19, 2020

The IT service management (ITSM) industry is experiencing a digital revolution, and communication service providers (CSPs) are increasingly transforming their core networks with powered by software-defined networking and network function…

Automation, AI and Analytics

Automation, AI and Analytics

Published By: Research Desk Released: Jan 19, 2020

The telecom industry is in a state of transformation. In fact, so much is changing that the word “telecom” doesn’t even fully describe it anymore. And this comes at a…

Business Value of ServiceNow Customer Service Management

Business Value of ServiceNow Customer Service Management

Published By: Research Desk Released: Jan 19, 2020

ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by standardizing on ServiceNow Customer Service Management as the organization’s…

The Total Economic Impact of ServiceNow Customer Service Management

The Total Economic Impact of ServiceNow Customer Service Management

Published By: Research Desk Released: Jan 19, 2020

ServiceNow Customer Service Management helps its customers centralize their support systems to increase transparency, improve customer satisfaction, increase agent productivity, and reduce reliance on costly legacy systems. ServiceNow commissioned Forrester…

EMA: Next-generation ITAM

EMA: Next-generation ITAM

Published By: Research Desk Released: Jan 05, 2020

From the first time a wheel rolled with its owner’s proclamation of “mine,” asset management has been a staple of business. After all, ownership, opportunity, and obligation have always been…

Benefits of Automation Infographic

Benefits of Automation Infographic

Published By: Research Desk Released: Dec 18, 2019

Download our infographic to see some of the benefits digital workflow and automation offers you.

Case Studies: HR & IT Better Together

Case Studies: HR & IT Better Together

Published By: Research Desk Released: Nov 23, 2019

Successful organizations recognize the many potential benefits in offering great employee experiences. But what will it take to create and support those rewarding experiences? It requires a coordinated effort across…

Forrester TEI study 2019: The Total Economic Impact of ServiceNow IT Applications

Forrester TEI study 2019: The Total Economic Impact of ServiceNow IT Applications

Published By: Research Desk Released: Nov 20, 2019

ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by deploying ServiceNow IT applications. The purpose of this study…

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