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Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

Published By: Research Desk Released: Jan 02, 2019

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions: Where…

The Essential Guide To Text Analytics For CX Pros

The Essential Guide To Text Analytics For CX Pros

Published By: Research Desk Released: Jan 02, 2019

At SMG we designed our text analytics technology for top-tier accuracy, powerful reporting, and next-level insights—because we know that’s what CX pros need most from their open-ended feedback.

7 Keys To Launching A Successful Customer Experience Program

7 Keys To Launching A Successful Customer Experience Program

Published By: Research Desk Released: Jan 02, 2019

Making an investment is one thing — making sure it pays off is another. For many, a new CX program can seem like a daunting task, whether you’re launching your…

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