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Understanding the Customer Journey Every Step of the Way

Understanding the Customer Journey Every Step of the Way

Published By: Research Desk Released: May 03, 2021

This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of brand “touchpoints.” But, to…

CXaaS: The Future of Customer Experience

CXaaS: The Future of Customer Experience

Published By: Research Desk Released: May 03, 2021

Learn how to craft agile CX that can adapt to rapid changes in customer behavior and technology. With digital service expected to increase by 40% this year, there’s no doubt…

The Ultimate CX & Digital Transformation Workbook for Contact Centers

The Ultimate CX & Digital Transformation Workbook for Contact Centers

Published By: Research Desk Released: Nov 01, 2019

Given the complexities involved and the length of time required to transform digitally, it’s crucial for the entire transformation team to get and stay aligned on shared ideas, goals, and…

Using Security Ratings for Cybersecurity Benchmarking

Using Security Ratings for Cybersecurity Benchmarking

Published By: Research Desk Released: Nov 14, 2018

As the economy becomes more and more global, businesses are forced to stay ahead of an increasing number of competitors. The organizations that succeed will be the ones who take…

A Risk Managers Guide to GDPR

A Risk Managers Guide to GDPR

Published By: Research Desk Released: Nov 14, 2018

Relationships with vendors are important (or even vital) for many organizations, but unfortunately, there's a trade-offthe more data you share, the more risk you acquire. Unfortunately, current risk assessment methods…

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