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A Sustainable Approach to CPaaS and Communications API Integration

A Sustainable Approach to CPaaS and Communications API Integration

Published By: Research Desk Released: Mar 20, 2020

Businesses of every size and industry rely on a wide array of technology to enable communication and collaboration among employees, customers, suppliers and partners. Yet, all too often, businesses are…

Reimagining Customer Experience

Reimagining Customer Experience

Published By: Research Desk Released: Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personalization across…

The Top 7 Phone Verification Challenges & How To Overcome Them

The Top 7 Phone Verification Challenges & How To Overcome Them

Published By: Research Desk Released: Mar 20, 2020

No consumer wants to be the victim of fraud or the recipient of unwelcome spam, and no app or service provider wants to unwittingly harbor spammers or fraudsters. It’s not…

Business Communications Transformation: Best-in-Class Communications Can Be a Competitive Advantage

Business Communications Transformation: Best-in-Class Communications Can Be a Competitive ...

Published By: Research Desk Released: Mar 20, 2020

Enterprises are using digital technologies to transform their businesses, identify new sources of revenue, improve customer experience, and implement new sources of competitive differentiation. IDC-defined 3rd Platform technologies, centered on…

DIGITALTRANSFORMATION Ushers in a New Era of Communications

DIGITALTRANSFORMATION Ushers in a New Era of Communications

Published By: Research Desk Released: Mar 20, 2020

Digital transformation is the application of technology to build new business models or processes by leveraging the convergence of people, business and things. Digital advancements are creating new product and…

A Guide To Verifying Users for Marketplaces

A Guide To Verifying Users for Marketplaces

Published By: Research Desk Released: Mar 20, 2020

Online marketplaces have revolutionized the customer experience. Now among some of the world’s most valuable companies, services marketplaces have led the disruption of transport,commodation, food, and pioneered the sharing and…

A Guide To Verifying Users in E-Commerce

A Guide To Verifying Users in E-Commerce

Published By: Research Desk Released: Mar 20, 2020

E-commerce platforms have conquered the consumer market. The convenience of online and on-demand shopping is fueling their growth with total global e-commerce sales expected to reach $4 trillion in 2020.…

How to End IVR Horrors – 3 Strategies to Deliver A Connected Customer Experience

How to End IVR Horrors – 3 Strategies to Deliver A Connected Customer Experience

Published By: Research Desk Released: Sep 18, 2019

This whitepaper will guide you how to put your efforts into the parts of the contact center that lead to great CX: dynamic call routing, the use of customer data…

SIX WAYS TO MAKE UC INTEGRATION PAY OFF IN PRODUCTIVITY

SIX WAYS TO MAKE UC INTEGRATION PAY OFF IN PRODUCTIVITY

Published By: Research Desk Released: Jun 12, 2019

As enterprises make increasingly data-driven decisions, the ability to connect and communicate between business and productivity applications becomes evermore important. Business depends on human interaction, and that interaction, in turn,…

SD-WAN FOR UCAAS: OPTIMIZING BANDWIDTH ON ANY NETWORK

SD-WAN FOR UCAAS: OPTIMIZING BANDWIDTH ON ANY NETWORK

Published By: Research Desk Released: Jun 12, 2019

Businesses have been moving their communication workloads to the cloud for about as long as the cloud has been around. But the demands that these real-time communications place on a…

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