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Life Science + CX: The impact of customer service

Life Science + CX: The impact of customer service

Published By: Research Desk Released: Dec 01, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the…

How leading healthcare organizations are transforming patient and employee experiences

How leading healthcare organizations are transforming patient and employee experiences

Published By: Research Desk Released: Dec 01, 2023

Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect. Read on…

Top trends to watch in healthcare CX

Top trends to watch in healthcare CX

Published By: Research Desk Released: Oct 25, 2023

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver…

AI in retail: Transform CX into your competitive edge

AI in retail: Transform CX into your competitive edge

Published By: Research Desk Released: Oct 14, 2023

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior…

Zendesk ROI case study: Lush

Zendesk ROI case study: Lush

Published By: Research Desk Released: Oct 14, 2023

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based…

CX Trends 2023, Retail

CX Trends 2023, Retail

Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic…

CX trends 2023: Healthcare

CX trends 2023: Healthcare

Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed…

Unlocking the power of AI across the entire customer service experience

Unlocking the power of AI across the entire customer service experience

Published By: Research Desk Released: Aug 15, 2023

Customer service has reached a tipping point, where AI has the potential to revolutionise how companies engage with customers. You’ve probably heard about innovations like ChatGPT, and seen a plethora…

Consumers expect AI to radically transform service

Consumers expect AI to radically transform service

Published By: Research Desk Released: Aug 02, 2023

Back in 1965, future Intel cofounder Gordon Moore – then the Director of Research and Development at Fairchild Semiconductor – formed his theory that computational power doubles every year (which…

Freshservice Service Management Benchmark Report

Freshservice Service Management Benchmark Report

Published By: Research Desk Released: Jul 20, 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service experience, and optimization…

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