AI Technology Whitepapers

empowering your frontline employees and agents – leveraging intelligent tools for ma...

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Customer expectations have grown tremendously, as their experience with a brand has become one of the most important factors that determines if they’ll purchase again from a company. These rising ex...

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the cognitive revolution: coming to transform your business network

Sponsored by: IBM Published By: Research Desk Released: Feb 07, 2020

Do you have a competitive advantage? B2B Integration is viewed as a competitive differentiator for best-in-class companies and by 2020, 50% of all business software will incorporate AI technology*. ...

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a practical guide to ai in the contact center

Sponsored by: Five9 Published By: Research Desk Released: Sep 23, 2019

Are you interested in how artificial intelligence (AI) might impact your contact center? The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact f...

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making ai responsible—and effective

Sponsored by: Cognizant Published By: Research Desk Released: Aug 06, 2019

To bring AI into the business mainstream, companies need to complement their technology advances with a focus on governance that drives ethics and trust. Our latest research findings suggest that, wi...

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