AI Whitepapers

field management guide

Sponsored by: IBM Published By: Research Desk Released: May 17, 2021

When it comes to your organisational asset management, technician productivity is essential to operational resiliency. To sustain uptime and reliability, technicians require real-time access to asset ...

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managing the machinery that powers the world

Sponsored by: IBM Published By: Research Desk Released: May 17, 2021

Asset performance management is so effective that some asset- intensive organisations have been able to achieve 50% reduction in outages and 40% reduction in maintenance costs. Wouldn’t you like to ...

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the ultimate guide to elastic customer service

Sponsored by: Replicant Published By: Research Desk Released: May 12, 2021

Solve your struggles with inaccurate call center forecasting, hiring, training, and overstaffing. Contact centers are a critical part of the customer service strategy, but they’re not set up for ...

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shaping the contact center’s future in an unpredictable world

Sponsored by: Replicant Published By: Research Desk Released: May 12, 2021

Change is the only constant as we enter 2021. Unpredictability has become the contact center’s biggest challenge, yet greatest constant. In this Guide, we look at how the lessons learned will ...

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human-ai collaboration for happier customers

Sponsored by: Replicant Published By: Research Desk Released: May 11, 2021

Humans are adopting voice technology faster than any other technology in history, even faster than the internet or smartphones. Today, more than half of U.S. adults [more than 136 million] use voic...

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strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Sponsored by: NICE Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

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implementing ai solutions for every industry

Sponsored by: NVIDIA and AMD Published By: Research Desk Released: Apr 07, 2021

Businesses have turned to artificial intelligence (AI) to solve their greatest challenges. From enabling more accurate, faster diagnoses in healthcare to offering personalized customer experiences in ...

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ai: 5 steps to get started

Sponsored by: NVIDIA and AMD Published By: Research Desk Released: Apr 07, 2021

The adoption of artificial intelligence (AI) across every industry has outpaced predictions for growth. In fact, in a 2019 survey of CIOs, Gartner revealed that enterprise use of AI has grown 270 perc...

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protect and transform your enterprise with a holistic iam program

Sponsored by: IBM Published By: Research Desk Released: Mar 31, 2021

Lost or stolen credentials are one of the most common causes of data breaches, as well as the most expensive. Without a comprehensive and up-to-date IAM program your users, assets and data are exposed...

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the forrester wave™: global managed security services providers

Sponsored by: IBM Published By: Research Desk Released: Mar 31, 2021

See why Forrester analysts rank IBM as a Leader for Global Managed Security Services in this new report. IBM offers an integrated security portfolio to help clients accelerate detection and response v...

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