Artificial Intelligence Whitepapers

what to look for in a customer service software solution

Sponsored by: Kustomer Published By: Research Desk Released: Oct 14, 2020

Find out in this white paper, which explores popular customer service software options and offers advice on how to pick the right vendor for you...

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empower the digital workplace with enterprise chatbots

Sponsored by: BMC Published By: Research Desk Released: Oct 02, 2020

As artificial intelligence (AI) and automation technologies weave their way into the enterprise, organizations must evolve to meet new expectations for how service is delivered to employees. Many CIOs...

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6 myths of aiops debunked

Sponsored by: Splunk Published By: Research Desk Released: Sep 07, 2020

Cut through the hype and use machine learning, automation and predictive analytics to bring value to your business When it comes to artificial intelligence, there’s as much fear, uncertainty and ...

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citrix workspace on google cloud platform

Sponsored by: Google Published By: Research Desk Released: Aug 18, 2020

Deploying Citrix Workspace on Google Cloud Platform takes advantage of cloud elasticity for provisioning applications and desktops. IT departments have more flexibility to deliver enterprise-class, se...

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idc: delivering innovative customer experience requires enterprisewide agile operations

Sponsored by: Red Hat Published By: Research Desk Released: Jul 30, 2020

Read this report to learn how IDC global analysts predict trends in improving the customer experience using artificial intelligence (AI) models, real-time data, and agile practices to personalize ever...

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ebook

Sponsored by: Genesys Published By: Research Desk Released: Jul 27, 2020

Applications and devices that are enabled for artificial intelligence (AI) increasingly think and act more like humans. This gives AI huge potential to make customer service more effective by streamli...

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ebook

Sponsored by: Genesys Published By: Research Desk Released: Jul 27, 2020

The art of simplified migration with proven ROI Contact center technology should empower you to know your customers and intelligently respond to them when and how they prefer. It should enable IT...

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ebook

Sponsored by: Genesys Published By: Research Desk Released: Jul 25, 2020

Artificial intelligence (AI) in the contact center has moved beyond hype. Customers are willing to engage with bots, but they also want to talk to agents for complex issues. Conversational AI can driv...

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mit research report

Sponsored by: Genesys Published By: Research Desk Released: Jul 25, 2020

Understanding AI’s real impact on business Artificial intelligence (AI) capabilities are no longer reserved for big tech players. From manufacturing to energy and health care to government...

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forrester report

Sponsored by: Genesys Published By: Research Desk Released: Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers w...

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