businesssuccess Whitepapers

new strategies for reliable location-agnostic business success

Sponsored by: Microsoft Published By: Research Desk Released: Apr 20, 2021

One of the clear outcomes of 2020 has been a complete shift to a new, remote normal for workplace collaboration, communication, and productivity. This shift was so sudden and critical that it’s left...

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technology solutions simplified: improve operational efficiency & reap cost savings wi...

Sponsored by: Charter Spectrum Published By: Research Desk Released: Dec 23, 2020

Making sure your customers have consistent, high-quality experiences is a top priority. Often central to that experience is technology infrastructure. That’s why investing in the right IT is essenti...

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the state of work: a report

Sponsored by: Slack Published By: Research Desk Released: Apr 15, 2020

We surveyed 17,000 knowledge workers across 40 industries, from CEOs to frontline workers, to learn how success is nurtured from individual to organization.In this report we share: What organizat...

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employee engagement & retention guide

Sponsored by: HotSchedules Published By: Research Desk Released: Feb 21, 2020

90% of leaders think an engagement strategy will have an impact on business success, but barely 25% have an actual strategy1 in place. For hospitality, the retention issue is particularly acute. At 73...

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helping manufacturers and distributers thrive through transformative s&op

Sponsored by: Infor Published By: Research Desk Released: Feb 05, 2020

Is your business becoming easier and simpler each year? Probably not. Leaders like you are forced to cope with unprecedented levels of disruption, uncertainty, risk, and complexity. You’re expected ...

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salesforce field service lightning powerhome solar

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...

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the trailblazer’s guide to field service

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...

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mobile workers become the face of brands

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

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becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Sponsored by: Salesforce Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

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