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Next-Gen Cloud Contact Center for dummies

next-gen cloud contact center for dummies

Published By: Research Desk Released: Sep 07, 2023

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professio...

How to Manage Legal Holds in Slack

how to manage legal holds in slack

Published By: Research Desk Released: Jun 28, 2022

During disputes and investigations involving Slack data, you are responsible for issuing a legal hold to ensure defensible preservation — and you need to do it fast, efficiently, and affordably. ...

The future of pay: How payroll can drive employee engagement in the new world of work

the future of pay: how payroll can drive employee engagement in the new world of work

Published By: Research Desk Released: Oct 07, 2021

Business disruptions over the last 18 months uncovered inefficiencies, challenges, and risks tied to how organizations manage their payroll. View this webinar to learn how: Existing and emerging...

Employee Experience Playbook: 5 Ways to Use the Voice of Employee in Reimagining the Workplace of Tomorrow

employee experience playbook: 5 ways to use the voice of employee in reimagining the workp...

Published By: Research Desk Released: Sep 22, 2021

This playbook details the challenges to engagement and the top five ways employers can establish deep and continuous connections to employees. Connections that empower people and teams across the enti...

Maximize Virtual Event ROI

maximize virtual event roi

Published By: Research Desk Released: Jul 16, 2021

This eBook will discuss what’s driving the rise of digital sales, challenges, and limitations to its adoption, and how to best innovate your techniques and technologies to match the new normal....

Security Operations Book of Knowledge

security operations book of knowledge

Published By: Research Desk Released: May 20, 2021

See how your peers from NCR, USAA, and the City and County of Denver are dealing with current security challenges and the approaches used to solve them. These quick-read summaries of their Knowledge 2...

Research Report: Tackling the Visibility Gap in Information Security

research report: tackling the visibility gap in information security

Published By: Research Desk Released: Sep 29, 2020

Is your security team blind to the activities in more than half of its IT assets? That was just one of the findings in a new report from 451 Research, based on in-depth interviews with security leader...

IT Strategy Owner’s Manual: Developing a Winning IT Support and Management Strategy

it strategy owner’s manual: developing a winning it support and management strategy

Published By: Research Desk Released: Dec 16, 2019

Like a finely tuned pit crew, IT is crucial to keeping businesses up and running—and to helping key projects get across the finish line. From day-to-day tasks like onboarding and offboarding users, ...

Challenges in Sound Measurements – Field Testing

challenges in sound measurements – field testing

Published By: Research Desk Released: Nov 07, 2019

We are often left in a situation where we have to estimate if the conditions for measuring sound power from a noise source in free field test are sufficiently optimal in order to obtain reliable resul...

BOPIS=ROI: Tech Investments in Order Fulfillment

bopis=roi: tech investments in order fulfillment

Published By: Research Desk Released: Oct 10, 2019

In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines. The survey results revealed that BOPIS is helping to...

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