chatbot Whitepapers

what is conversational ai?

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...

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how to succeed with omni-channel customer service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 14, 2021

Delivering exceptional service across every interaction  For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

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7 considerations when designing an rfp for a chatbot

Sponsored by: Espressive Published By: Research Desk Released: Jun 01, 2020

An AI-based chatbot (also known as a virtual assistant or virtual support agent) can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve workforce product...

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5 chatbot capabilities

Sponsored by: Moveworks Published By: Research Desk Released: May 21, 2020

A sudden shift to working from home brings on new sets of challenges for IT teams. Your employees are more dependent on technology than ever before, but delivering high-quality support just got a whol...

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the cost of a false positive

Sponsored by: Samasource Published By: Research Desk Released: Mar 06, 2020

We all know false positives in machine learning can be costly. And while we also know that high quality data is imperative to the success of your algorithm, in some cases, data quality is even more cr...

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ai in action

Sponsored by: Microsoft Published By: Research Desk Released: Jan 15, 2019

"Get an in-depth look at how developers like you are using artificial intelligence (AI) to create the next generation of apps in the AI in Action Developer’s Guide. Explore three AI case studies—...

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