chatbots Whitepapers

top 5 reasons why retail chatbots fail (and how to fix them)

Sponsored by: nuance Published By: Research Desk Released: Aug 04, 2022

Answering FAQs cost-effectively, proactively engaging shoppers at the perfect moment, recommending additional purchases, handling changes to orders… The list goes on and on. What’s more, these br...

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govloop research brief – team up with automation for a better citizen experience

Sponsored by: Genesys Published By: Research Desk Released: Mar 14, 2022

Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to ...

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4 ways ai can help agencies provide unparalled service

Sponsored by: Genesys Published By: Research Desk Released: Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government con...

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the ultimate guide to ai in customer service

Sponsored by: Freshworks Published By: Research Desk Released: Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven...

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empower the digital workplace with enterprise chatbots

Sponsored by: BMC Published By: Research Desk Released: Oct 02, 2020

As artificial intelligence (AI) and automation technologies weave their way into the enterprise, organizations must evolve to meet new expectations for how service is delivered to employees. Many CIOs...

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the path to cloud-native applications

Sponsored by: Red Hat Published By: Research Desk Released: Nov 05, 2019

Digital business brings to mind innovative technologies: mobile devices, intelligent sensors, wearable devices, virtual reality, chatbots, blockchain, machine learning, and other technology. For some,...

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the path to cloud-native applications

Sponsored by: Red Hat Published By: Research Desk Released: Oct 28, 2019

Digital business brings to mind innovative technologies: mobile devices, intelligent sensors, wearable devices, virtual reality, chatbots, blockchain, machine learning, and other technology. For some,...

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empower your care teams with microsoft teams and microsoft 365

Sponsored by: Microsoft Published By: Research Desk Released: Oct 04, 2019

The work of your healthcare teams requires frequent communication, coordination, and access to information. With Microsoft Teams, your clinicians and administrators get a HIPAA-compliant digital works...

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