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COVID-19
COVID-19 Whitepapers
five steps to ensure your digital cx program delivers results
Sponsored by:
Forsta
Published By:
Research Desk
Released:
Mar 07, 2022
With the COVID-19 pandemic accelerating customer expectations for digital interactions and services, the importance of customer experience (CX) has grown both suddenly and dramatically. This r...
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key risks for internal audit: 2022 and beyond
Sponsored by:
Audit Board
Published By:
Research Desk
Released:
Mar 03, 2022
Is your internal audit team prepared for the next wave of risk? Discover what audit leaders named as their top risks for 2022 and 2025, the state of resources and talent, and the impact of remote work...
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creating digital dna with microsoft teams
Sponsored by:
8X8
Published By:
Research Desk
Released:
Jan 18, 2022
COVID-19 aside, 2021 was the year of the platform for cloud communications and collaboration vendors. Beyond cost savings, customers want to use platforms because the uncertain economy and health e...
Read more
digital fitness in state and local governments
Sponsored by:
Nintex
Published By:
Research Desk
Released:
Jan 12, 2022
Even in the most ordinary of times, state and local governments are under constant pressure to meet their core mandates—better serving constituents—while finding ways to do the most good possible ...
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ciam – balance zwischen sicherheit und kundenerfahrung
Sponsored by:
Auth0
Published By:
Research Desk
Released:
Jan 06, 2022
In der immer schneller werdenden digitalen Anpassung in allen Sektoren und den anhaltenden Auswirkungen der COVID-19-Pandemie verlaufen Arbeitsprozesse in Rekordgeschwindigkeit. Als Ihre digi...
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securing remote work safeguarding business continuity with zscaler
Sponsored by:
Zscaler
Published By:
Research Desk
Released:
Dec 22, 2021
These are unpredictable and unsettling times. Like all of you, I am watching events unfold in the global response to COVID-19, and I am doing what is best for my family, the Zscaler family, and Zscale...
Read more
the 10 golden rules of supplier risk management
Sponsored by:
Jaggaer
Published By:
Research Desk
Released:
Dec 13, 2021
Supplier management is widely understood to mean both the measurement and reduction of potential risks associated with tier one and two suppliers. The risk management approach has increasingly beco...
Read more
the three customer service megatrends in 2021: post-pandemic customer service excellence
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...
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sars-cov-2 diagnostics leveraging point-of-care testing in next-step strategy
Sponsored by:
Cepheid
Published By:
Research Desk
Released:
Nov 16, 2021
The ongoing SARS-CoV-2 pandemic has made it imperative that rapid and accurate testing capabilities be available to the global community. While vaccination efforts continue to ramp up, having the abil...
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responding to a covid-19 vaccination mandate
Sponsored by:
UKG
Published By:
Research Desk
Released:
Nov 09, 2021
COVID-19 heightened the critical role that employers play in protecting employees’ safety. New vaccination mandates and policies have the potential to further complicate the return to work in an alr...
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