CRM Whitepapers

b2b sales: how to overcome the pain points of your crm

Sponsored by: zoominfo Published By: Research Desk Released: Jul 25, 2019

It’s no secret Customer Relationship Management (CRM) systems support sales operations and leadership. It’s also no secret that field reps, whether Account Executives or Sales Development Represen...

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eliminate business service outages by moving to service-aware it operations

Sponsored by: servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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experience commerce: a guide to winning the customer hearts & minds

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

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dx: why your cx can’t retain enough customers

Sponsored by: Idio Software Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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unifying financials and inventory

Sponsored by: Oracle + Netsuite Published By: Research Desk Released: Jan 15, 2019

As a starter system, QuickBooks is a logical and economical choice. At a high level, QuickBooks provides the basic functionality any business needs in a financial management system: enabling the manag...

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1 in 3 marketers say getting attention is their top challenge

Sponsored by: SurveyMonkey Published By: Research Desk Released: Jan 15, 2019

What can you do to breakthrough? How to get the right type of attention How to steer clear of the wrong type of attention Help people fall in love with your brand As a marketer, you want...

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trends in the cost of web application & denial of service attacks

Sponsored by: Sitecore Published By: Research Desk Released: Jan 15, 2019

We are pleased to present the Cost of Web Application and Denial of Service Attacks: The purpose of this research is to understand changes in the cost and consequences of web application and denial ...

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7 lessons from visionary context marketers

Sponsored by: Sitecore Published By: Research Desk Released: Jan 04, 2019

Why the Context Marketing mindset matters -and how you can get it Context Marketing allows you to effectively own and manage the customer experience. Understanding context helps marketers provide re...

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executive erp evaluation and investment roadmap: developed for the modern manufacturer

Sponsored by: Netsuite & Oracle Published By: Research Desk Released: Dec 28, 2018

With so many software solutions to consider in today’s business world, the task of choosing one or more may seem daunting but the rewards can be substantial. The right ERP can create a happier worki...

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executive erp evaluation and investment roadmap : developed for the modern food and bever...

Sponsored by: Netsuite & Oracle Published By: Research Desk Released: Dec 28, 2018

In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management and ecommerce, the task of choos...

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