customer-centric Whitepapers

are b2c best practices the future of b2b e-commerce?

Sponsored by: Bloomreach Published By: Research Desk Released: Jan 30, 2023

Survey data on what e-commerce features B2B disruptors are leveraging to differentiate and scale. B2B companies investing in digital are seeing value and gaining share. A generational shift towa...

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how integrated communications drives disruption at a u.k. legal powerhouse

Sponsored by: 8X8 Published By: Research Desk Released: Jan 18, 2022

Slater & Gordon is one of the U.K.’s largest law firms and is known for being customer-centric and technology-driven. If it was going to live up to that image after the appointment of Jon Gra...

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cvs & urban outfitters – driving success through digital transformation

Sponsored by: blueyonder Published By: Research Desk Released: Jan 04, 2022

Hear from CVS Health and Urban Outfitters as they discuss their digital transformation. Gain a birds-eye view of their successful strategy to deliver customer centric experiences while meeting the evo...

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delight your customer in just three steps

Sponsored by: Microsoft Published By: Research Desk Released: Feb 03, 2021

Creating highly relevant customer experiences is essential but failing to personalize thoughtfully actually decreases customer conversion and retention. Learn how to deliver personalized customer expe...

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