Customer Communication Whitepapers

market study: state of generative ai

Sponsored by: sprinklr Published By: Research Desk Released: May 03, 2024

Discover how Generative AI is redefining customer contact centers for unparalleled efficiency and personalization. 81% of contact center leaders believe Generative AI will significantly impact th...

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customer communication in a post-covid world

Sponsored by: Doxim Published By: Research Desk Released: Jun 15, 2021

2020 shifted consumer sentiment in ways we could not have foreseen. Over a short space of time, anxiety, trauma and uncertainty increased, while human relationships, financial well-being, and future s...

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six reasons why customers hate your live chat: and how to fix it

Sponsored by: Khoros Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

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the guide to modern customer communication

Sponsored by: Podium Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

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