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Whitepapers
Customer Engagement
Customer Engagement Whitepapers
appropriate priorities for a cloud-centric approach
Sponsored by:
Rackspace Technology
Published By:
Research Desk
Released:
Feb 07, 2024
The cloud presents a spectrum of advantages, spanning operational efficiency, customer engagement, business agility, and operational performance. Yet, the cloud is fundamentally a means to an end - an...
Read more
12 best practices for omni-channel retail customer engagement
Sponsored by:
nuance
Published By:
Research Desk
Released:
Aug 04, 2022
Every retailer aspires to deliver the frictionless , secure omni-channel experiences they know their customers want. They know their customer won’t tolerate bad experiences. And they know the busine...
Read more
gain the self-sufficiency to produce a personalized, omnichannel customer journey
Sponsored by:
SAP
Published By:
Research Desk
Released:
May 09, 2022
The implementation service for the SAP® Emarsys® Customer Engagement solution bridges the gap between implemen- tation planning and the ability to scale online and offline customer experiences se...
Read more
un engagement client qui change la donne : la numérisation de bout en bout
Sponsored by:
BOX
Published By:
Research Desk
Released:
Nov 17, 2021
Créez des expériences qui fidélisent les clients 71% des millennials préfèrent leur dentiste à leur banque, selon The Millennial Disruption Index. Vous n'êtes pas obligé d'être cette banqu...
Read more
total cost of ownership study
Sponsored by:
Plume
Published By:
Research Desk
Released:
Nov 04, 2021
To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...
Read more
what every business needs to consider for amazing customer service
Sponsored by:
Avaya
Published By:
Research Desk
Released:
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
Read more
transform customer engagement when it counts the most: a game- changing approach leveragin...
Sponsored by:
Avaya
Published By:
Research Desk
Released:
Jun 01, 2021
The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...
Read more
crowdsourcing customers: using social validation to acquire and delight more customers
Sponsored by:
Khoros
Published By:
Research Desk
Released:
Feb 09, 2021
Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validati...
Read more
building next-level customer engagement with messaging & chat
Sponsored by:
Khoros
Published By:
Research Desk
Released:
Feb 09, 2021
With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems. ...
Read more
the social marketer’s guide to a difficult economy
Sponsored by:
Khoros
Published By:
Research Desk
Released:
Feb 09, 2021
When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...
Read more
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