Customer Engagement Whitepapers

5 ways to achieve deeper personalization with data

Sponsored by: Snowflake Published By: Research Desk Released: Dec 07, 2020

If you’re a marketer, connecting with customers in a personalized, meaningful way is your top priority. Engaging with customers is no longer simply a transactional relationship; it is a constant, ev...

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oracle commerce cloud architecture

Sponsored by: Oracle Published By: Research Desk Released: Nov 12, 2020

Selling and consuming through digital channels originally began by selling simple products online to consumers. Fast forward to today, modern technologies such as augmented reality, virtual reality, I...

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customer engagement: how to expand capacity for whatever comes next

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Learn six best practices used by customer service leaders to instantly handle common customer requests when the unexpected happens. See how to: Increase the use of self-service with automated solut...

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the communications revolution: how businesses create value through empathy and impactful e...

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Engaging with customers provides immense value. CX leaders need to understand what’s required operationally to ensure customer service and support interactions are successful, with value delivered t...

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customer workflows book of knowledge

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Discover how your peers from 7-Eleven, Vodafone, KiwiBank, Basware, Lowe’s, and more deliver superior customer experiences. These quick-read summaries of their Knowledge 2020 breakout presentations ...

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digital commerce playbook: how tomorrow’s ecommerce leaders deliver exceptional customer...

Sponsored by: Avalara Published By: Research Desk Released: Oct 01, 2020

Avalara partnered with leading digital commerce research firm PSFK to explore how today’s top retailers are creating unique online shopping experiences and shaping the future of ecommerce. The playb...

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digital commerce playbook: how tomorrow’s ecommerce leaders deliver exceptional customer...

Sponsored by: Avalara Published By: Research Desk Released: Oct 01, 2020

Avalara partnered with leading digital commerce research firm PSFK to explore how today’s top retailers are creating unique online shopping experiences and shaping the future of ecommerce. The playb...

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aiops done right ebook

Sponsored by: Dynatrace Published By: Research Desk Released: Sep 16, 2020

Automating the Next Generation of Government Enterprise Software In February of 2019, an Executive Order was released launching the American AI Initiative, which urges U.S. Government agencies ...

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how to level up your community engagement at every stage

Sponsored by: Khoros Published By: Research Desk Released: Aug 19, 2020

Do you have a strategy for driving user engagement within an online community? Engagement is a broad term; it can mean anything from simply clicking within the community to achieving the elite “s...

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six cloud strategies for modernizing retail

Sponsored by: Microsoft Published By: Research Desk Released: Feb 13, 2020

The rules of engagement have changed, but many retailers are still playing by the rules of 60 years ago. Shoppers have more information. Online shopping is easier than ever. Now going to the store to ...

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