Customer Engagement Whitepapers

the future of customer engagement

Sponsored by: bold360 Published By: Research Desk Released: Feb 03, 2020

Your CRM isn’t the solution to customer engagement One would think that with so much customer data available, in so many places, companies would know exactly how and where to engage with their cu...

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modernize retail customer engagement with apis

Sponsored by: mulesoft Published By: Research Desk Released: Jan 24, 2020

eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, ...

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aiops done right ebook

Sponsored by: Dynatrace Published By: Research Desk Released: Jan 15, 2020

Automating the Next Generation of Enterprise Software As today’s enterprise systems increase in size, the benefits of digitization and cloud computing go hand in hand with technological complexit...

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bridging the gap between legacy and multicloud

Sponsored by: IBM Published By: Research Desk Released: Jan 03, 2020

IT Organizations are struggling with their ability to transition to the cloud to drive innovation and improve customer engagement while supporting mission critical legacy applications. But the key to ...

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planning the key to success

Sponsored by: Ingenico Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

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2019 marketing benchmark report

Sponsored by: Look Listen Published By: Research Desk Released: Nov 25, 2019

Email and mobile metrics for smarter marketing. Data is the lifeblood of successful marketing. Companies that can harness the power of data are tomorrow’s winners. At Acoustic, we believe deeply ...

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bundled customer interest digital advertising media and html5

Sponsored by: Intel Published By: Research Desk Released: Nov 06, 2019

When asked which generation of customers will visit in-patient shops more than once a week, you're probably thinking, "The Baby Boomers".   In this case you are wrong.   As quote...

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the future of customer engagement

Sponsored by: LogMeIn + Bold360 Published By: Research Desk Released: Oct 24, 2019

Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...

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draw up deep waters: 7 steps to creating a customer-first culture

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

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the enterprise guide to surviving extinction: why customer experience is the single most ...

Sponsored by: usermind Published By: Research Desk Released: Jul 18, 2019

It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence. Instead, they are making buying decisions based on new compet...

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