customer expectations Whitepapers

the guide to modern customer communication

Sponsored by: Podium Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

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unlocking data to deliver a unified bank: the suntrust story

Sponsored by: Mulesoft Published By: Research Desk Released: May 20, 2020

Today’s digital era places strain on traditional financial firms, including increased customer expectations, the threat of disintermediation by market entrants, strict regulatory requirements, and m...

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state of the connected customer

Sponsored by: Salesforce Published By: Research Desk Released: Apr 29, 2020

Insights from 13,000+ consumers and nearly 4,000 business buyers worldwide. What matters most to today’s customers? Download Salesforce’s State of the Connected Customer report to learn: *The tren...

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become the responsive bank: how customer obsessed are you?

Sponsored by: Bizagi Published By: Research Desk Released: Apr 18, 2020

85% of financial services professionals believe that responding faster to customer expectations is an urgent need for the business. And today's customers like to interact with their bank as one entity...

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finacle connect – a coffee table read on ‘reimagining customer journeys for the digita...

Sponsored by: Infosys Finacle Published By: Research Desk Released: Mar 13, 2020

It is the age of the empowered customer. Evolving customer expectations and rapid technological change are continually resetting the rules of business. And while the customer’s mind continues to be ...

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build a data privacy organization that balances marketing innovation and customer expectat...

Sponsored by: Akamai Published By: Research Desk Released: Mar 05, 2020

B2C marketers don’t stop to think about privacy the way their security and risk (S&R) and legal colleagues do. That’s OK: It’s a complex topic with lots of nuance. But marketers do need to u...

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take the mystery out of ai for it operations

Sponsored by: Microsoft Published By: Research Desk Released: Jan 29, 2020

Learn about monitoring new applications and their underpinnings to ensure that digital services perform to customer expectations. This report from Forrester explores how to use the next evolution of A...

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flexpod sf with solidfire storage

Sponsored by: Logicalis + NetApp Published By: Research Desk Released: Jan 14, 2020

The digital age is bringing to life a blossoming of our collective connectedness that is fundamentally reshaping everything we do and creating innumerable opportunities. Markets and customer purchasin...

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meet cloud content management

Sponsored by: BOX Published By: Research Desk Released: Oct 15, 2019

Digital transformation is causing tremendous changes across the business world. As competition becomes more intense, customer expectations rise and markets evolve faster than ever, businesses today ar...

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experience commerce: a strategic guide for executives

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

How to achieve greater ROI, competitive advantage, and win customers for life Whether you’re trying to prepare for the market shifts sure to come or seeking a competitive edge right now, understa...

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