Customer Experience Whitepapers

ntt data 2024 workplace transformation perspective

Sponsored by: NTT Published By: Research Desk Released: Sep 06, 2024

Indeed, spending on digital technology is reported to grow at eight times the rate of economic growth in 2023, helping to establish the foundations for successful digitalization. Enter workplace tr...

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following the leaders: how premier organizations build digital resilience for immediate &#...

Sponsored by: Splunk Published By: Research Desk Released: Jul 24, 2024

Today’s organizations are defined by the digital systems that keep them humming around the clock. Yet the threats to those systems have never been greater — and the cost of downtime certainly isn�...

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– everything you need to know about hcl volt mx

Sponsored by: HCL-Software Published By: Research Desk Released: Jul 10, 2024

HCL Volt MX is an industry-leading low code application development platform. You can deliver beautiful apps — fast — across any device, all on one platform. To meet today's challenges, you need t...

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adyen index – retail – united kingdom – 2024

Sponsored by: Adyen Published By: Research Desk Released: May 10, 2024

Consumer and business research and insights from industry experts uncover how retailers can find the perfect balance between customer experience and business efficiency. We surveyed: 500 retailer...

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the key to building a customer centric team

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

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unify your communications

Sponsored by: Ringcentral Published By: Research Desk Released: Dec 26, 2023

A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn: • How a cloud business phone system can ...

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2022-2023 cx decision-maker’s guide

Sponsored by: RingCentral Published By: Research Desk Released: Nov 22, 2023

ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the r...

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next-gen cloud contact center for dummies

Sponsored by: RingCentral Published By: Research Desk Released: Nov 21, 2023

What can a modern contact center do for you? Learn how to elevate your customer experience, boost agent productivity, and reduce costs. Check it out in our eBook....

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how to align service strategy & technology

Sponsored by: SAP Published By: Research Desk Released: Oct 27, 2023

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B ser...

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ai in retail: transform cx into your competitive edge

Sponsored by: Zendesk Published By: Research Desk Released: Oct 14, 2023

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Prod...

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