Customer Experience (CX) Whitepapers

2023 global customer experience report

Sponsored by: GlobalNtt Published By: Research Desk Released: Oct 17, 2023

Many organizations have already realized the power of great customer experience (CX) and have optimized their contact centers with technology to accommodate hybrid working. Now, cloud and the rise ...

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preparing for the future of cx by harnessing the power of cloud and embracing the rise of ...

Sponsored by: GlobalNtt Published By: Research Desk Released: Oct 13, 2023

This ebook sets out how to enhance customer experience (CX) and employee experience (EX) using the power of cloud and AI, and shows how organizations are fostering innovation, improving business effic...

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cinq étapes pour faire en sorte que votre programme de cx digital donne des résultats

Sponsored by: Forsta Published By: Research Desk Released: Mar 09, 2022

La pandémie de COVID-19 a accéléré les attentes des clients en matière d'interactions et de services numériques, plaçant l'expérience client (CX) au premier plan de manière soudaine et specta...

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fünf schritte für ein erfolgreiches digitales cx-programm

Sponsored by: Forsta Published By: Research Desk Released: Mar 08, 2022

Mit der COVID-19-Pandemie, die die Kundenerwartungen an digitale Interaktionen und Dienste beschleunigt, hat die Bedeutung des Kundenerlebnisses (CX) drastisch zugenommen. Diese schnell wachsen...

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five steps to ensure your digital cx program delivers results

Sponsored by: Forsta Published By: Research Desk Released: Mar 07, 2022

With the COVID-19 pandemic accelerating customer expectations for digital interactions and services, the importance of customer experience (CX) has grown both suddenly and dramatically. This r...

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delivering stellar customer experiences with superior audio

Sponsored by: EPOS Published By: Research Desk Released: Feb 28, 2022

No matter your industry, the competitive landscape likely looks fiercer than ever. In a world of nearly unlimited options, providing a positive customer experience (CX) is the key to turni...

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a practical guide to mastering bots

Sponsored by: Genesys Published By: Research Desk Released: Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

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building a digital banking platform with apis

Sponsored by: Mulesoft Published By: Research Desk Released: May 20, 2020

More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented C...

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