Customer Experience Whitepapers

the complete guide to customer experience in 2020

Sponsored by: Birdeye Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

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ebook

Sponsored by: Genesys Published By: Research Desk Released: Jul 27, 2020

Make every customer interaction count Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenge...

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the case for an online community

Sponsored by: Khoros Published By: Research Desk Released: Jul 19, 2020

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their missi...

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the cio & the cmo: transformation in the c-suite

Sponsored by: Teradata Published By: Research Desk Released: Jul 17, 2020

It’s the era of Pervasive Data Intelligence, a time when data is becoming more dynamic and transformative than ever before. Two imperative business disciplines are at the front of this digital trans...

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the future is here

Sponsored by: NICE Published By: Research Desk Released: Jul 16, 2020

This white paper looks at how AI modelling can help call centre’s understand customer and agent interactions and how they influence customer satisfaction and experience....

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empowering your frontline employees and agents – leveraging intelligent tools for ma...

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Customer expectations have grown tremendously, as their experience with a brand has become one of the most important factors that determines if they’ll purchase again from a company. These rising ex...

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connected conversations: how ai and chatbots are making financial services more human

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

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the customer experience, reimagined

Sponsored by: Workday Published By: Research Desk Released: Jun 15, 2020

At Workday, we believe that collaboration and community are the keys to a trusted technology partnership. That's why we've designed our customer experience to deliver the support you need in the wa...

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dialogorientierte ki-lösungen der goldene mittelweg mit bold360

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 04, 2020

KI-gestützte Customer Services sind der konsequente nächste Schritt zur erfolgreichen und effizienten Customer Experience. Customer Care, Customer Service, Marketing- und Sales Verantwortliche müss...

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marketing trends report

Sponsored by: Acoustic Published By: Research Desk Released: May 06, 2020

Marketing isn’t what it used to be. You’ve got big data. You’ve got artificial intelligence. You’ve got GDPR and agile workflows. All which ladder up to the holy grail of creating an ever-bett...

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