Customer Experience Whitepapers

ai-powered intelligent customer engagement

Sponsored by: Ring Central Published By: Research Desk Released: Dec 23, 2019

Today's customers manage their personal and now professional lives from the palm of their hands. But many companies still force their customers onto outdated engagement paths. As organizations increas...

Read more

contact center 2.0: the rise of collaborative contact centers

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

Read more

the total economic impact™ of ringcentral contact center

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

Read more

planning the key to success

Sponsored by: Ingenico Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

Read more

simplifying the customer experience

Sponsored by: National General Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

Read more

streamlining the customer experience

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...

Read more

transforming the shopping experience

Sponsored by: Intel Published By: Research Desk Released: Nov 21, 2019

Help your customers turn stores into the retail experience of tomorrow with proven, tested and scalable solutions that accelerate retail transformation....

Read more

customer experience in the digital world: high-tech & manufacturing

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

The arrival of a “fourth industrial revolution” has changed everything in high-tech and manufacturing (HTM)—from the way products are manufactured to the way they’re serviced and sold. In t...

Read more

utilities report: dual innovation in the field

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

In this report, 114 utilities professionals across the world were surveyed to explore their current relationships with innovative technology and how they plan to use it to deliver exceptional customer...

Read more

perry ellis drives brand loyalty

Sponsored by: Oracle Published By: Research Desk Released: Nov 19, 2019

A real-life example of how a customer experience platform built for retail makes all the difference in achieving successful business results....

Read more