Customer Experience Whitepapers

customer experience in the digital world: consumer goods & retail

Sponsored by: oracle Published By: Research Desk Released: Nov 19, 2019

Today’s lightning-paced digital retail world means shoppers have more power than ever, and they want what they want NOW. Is your ecommerce strategy designed to deliver the best customer experience? ...

Read more

infographic: are you missing the critical link in the customer experience chain?

Sponsored by: lenovo Published By: Research Desk Released: Nov 19, 2019

All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...

Read more

tsia: the future of support interactions

Sponsored by: LogMeIn Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

Read more

automotive digital edge playbook

Sponsored by: Equinix Published By: Research Desk Released: Nov 12, 2019

This playbook outlines how automotive industry leaders can deliver digital and connected car capabilities through greater collaboration with supply chain partners, business ecosystems and customers. ...

Read more

the cx value chain

Sponsored by: Verint Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

Read more

committed to customers – going beyond the shopping cart

Sponsored by: Hexaware Published By: Research Desk Released: Nov 05, 2019

With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...

Read more

unlock premium customer experience

Sponsored by: PlayerLync Published By: Research Desk Released: Oct 25, 2019

Customer experience is the culmination of individual interactions and touchpoints that result in your customers’ impressions (good or bad) of your brand. Your customers embark on a journey from the ...

Read more

how to win the fulfillment arms race

Sponsored by: Radial Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...

Read more

draw up deep waters: 7 steps to creating a customer-first culture

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

Read more

7 requirements of a next generation dam 2018

Sponsored by: Adobe Published By: Research Desk Released: Oct 14, 2019

A next generation DAM can meet today’s overwhelming content demands and avoid a rupture in the customer experience. The number of digital assets required to support all the digital experiences th...

Read more