Customer Experience Whitepapers

technologists — and the business — must execute at the speed of devops

Sponsored by: Pluralsight Published By: Research Desk Released: Sep 25, 2019

intermediate organizations have the basics well in hand. They’ve broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, cios and ot...

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introductory guide to web personalization

Sponsored by: Marketo Published By: Research Desk Released: Sep 24, 2019

Your website is the hub of interaction between your company and your customers, and in an increasingly competitive digital landscape, today's buyers aren't simply looking for a one-size-fits-all custo...

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the state of personalization today

Sponsored by: Acquia Published By: Research Desk Released: Sep 18, 2019

No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...

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modern incident response: the definitive guide

Sponsored by: Pagerduty Published By: Research Desk Released: Sep 05, 2019

To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in ...

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iot connectivity & customer experience

Sponsored by: ARM Published By: Research Desk Released: Aug 14, 2019

Guidance for Retailers & Solution Providers Learn more about how IoT connectivity already plays a key role in delivering increased personalisation and convenience to customers by creating an Io...

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recovery readiness: digital-transformation whos minding the data store

Sponsored by: commvault Published By: Research Desk Released: Aug 02, 2019

Enterprises are moving along on the path to digital transformation. They're fitting together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and...

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how to manage customer journeys optimizing customer experience across touchpoints and chan...

Sponsored by: usermind Published By: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

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3 organizational structures to consider for experience-led transformation

Sponsored by: usermind Published By: Research Desk Released: Jul 18, 2019

Customers have changed the way they research,interact with, and buy from companies. That’s why it’s critical to understand how to reach your customers at the optimal moment, with the right messagi...

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diversity in the digital workplace

Sponsored by: NICE Published By: Research Desk Released: Jul 15, 2019

Robotic Process Automation (RPA) is here to stay, and organizations who embrace and integrate an intelligent robotic workforce into the workplace have the potential to catapult themselves into the dig...

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how to end ivr horrors

Sponsored by: vonage Published By: Research Desk Released: Jun 12, 2019

Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, c...

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