Customer Experience Whitepapers

eliminate business service outages by moving to service-aware it operations

Sponsored by: servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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personality matters – 4 ways to improve business outcomes in the contact center

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

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four ways to win over any customer creating great connections with the power of personalit...

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...

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a 3-step approach for shifting your contact center into high gear

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...

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the importance of having a user friendly workflow

Sponsored by: kyocera Published By: Research Desk Released: May 16, 2019

Digital Transformation is tightly bound to a better customer experience. Did you know the customer experience goes beyond customer interactions? It’s about how well we interact with technology. Lear...

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top 10 ways smbs are creating value with esignatures

Sponsored by: docusign Published By: Research Desk Released: May 10, 2019

Have you considered how many documents you have to sign to keep the business moving? Sales contracts and customer forms, vendor and supplier agreements, non-disclosure forms, and documents of every...

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3 customer experience mistakes you’ll never make again

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

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2019 contact center trends you need to know

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information...

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quality management and your cloud contact center

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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the future banking ecosystem: evolution and innovation in the digital era

Sponsored by: Microsoft Published By: Research Desk Released: Jan 15, 2019

For financial services organizations, success in the coming decade depends on how well they transform “business as usual” with technology to create new value, becoming indispensable partners in in...

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