Customer Experience Whitepapers

customer insights: customer experience testimonials – learn how enterprises like you...

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2023

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are b...

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business value of servicenow customer service

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2023

Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing custom...

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the key to building a customer centric team

Sponsored by: ringCentral Published By: Research Desk Released: Oct 11, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

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cx trends 2023: healthcare

Sponsored by: Zendesk Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dram...

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maximizing productivity in the contact center

Sponsored by: RingCentral Published By: Research Desk Released: Sep 15, 2023

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a f...

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no more status quo: five trends revolutionizing customer service

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

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cx and the cio: trends shaping industries in 2023 and beyond

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their cust...

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managed detection & response

Sponsored by: Field Effect Published By: Research Desk Released: Jun 13, 2023

Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Managed Detection & Response market. This buyer’s guide is designed to help prospective purchasers ma...

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intelligence report: the latest on ai infrastructure

Sponsored by: Google Published By: Research Desk Released: Apr 23, 2023

This guide explores the growing demand for high-performance, cost-effective AI infrastructure—which is being driven by trends like real-time personalization of the customer experience, advanced know...

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3 ways data can transform customer experience in banking

Sponsored by: Tableau Published By: Research Desk Released: Apr 13, 2023

In a digital world, customers expect banks to connect all the dots and deliver omni-channel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locati...

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