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Customer Experience
Customer Experience Whitepapers
customer experience (cx): data-driven activation guide and category report
Sponsored by:
Inbox Insight
Published By:
Research Desk
Released:
Mar 01, 2023
Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...
Read more
agent empathy playbook for the new reality
Sponsored by:
Enghouse
Published By:
Research Desk
Released:
Feb 14, 2023
It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...
Read more
the most powerful field service management software for the security and surveillance indu...
Sponsored by:
Zuper.co
Published By:
Research Desk
Released:
Aug 16, 2022
As the world becomes increasingly environmentally conscious your customers are looking to solar power as one of the most-promising alternatives to traditional energy. But with the Solar industry growi...
Read more
the total economic impact™ of slack for service teams
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...
Read more
customer retention today: what you need to be doing
Sponsored by:
Sigma
Published By:
Research Desk
Released:
Jun 27, 2022
Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experience (CX) ...
Read more
5 ways ciam balances security and ux infographic
Sponsored by:
Okta
Published By:
Research Desk
Released:
Jun 07, 2022
Your login box is the front door for your customers, so it needs a seamless UX. But it’s also the first place hackers target when they’re looking to steal your data. A customer identity & acce...
Read more
the intelligence experience: transforming customer interactions through ai
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
May 25, 2022
Digital innovations power every facet of our lives. Technology has transformed the work experience for many and offers a new level of convenience to their clients and customers. As everyday functio...
Read more
accelerating cloud modernization for financial services
Sponsored by:
Okta
Published By:
Research Desk
Released:
May 20, 2022
In the decades since “cloud computing” first achieved buzzword status, its benefits have been widely proven. And now that the shift to both dynamic work environments and digitized .coms have rapid...
Read more
ciam buyer’s guide
Sponsored by:
Okta
Published By:
Research Desk
Released:
May 20, 2022
Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate abo...
Read more
the total economic impact of adobe acrobat sign
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Mar 29, 2022
Over the past two years, businesses accelerated efforts to digitize operations to accommodate remote interactions with customers and employees, offering services anywhere, at any time. Critical to ope...
Read more
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