Customer Experience Whitepapers

business user’s guide to data- driven cx

Sponsored by: Genesys Published By: Research Desk Released: Mar 17, 2022

This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer jour...

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govloop research brief – improving cx in your agency through contact center moderniz...

Sponsored by: Genesys Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

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the state of customer experience

Sponsored by: Genesys Published By: Research Desk Released: Mar 10, 2022

Times have changed. Digital customer experience (CX) channels are mainstream — and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, pr...

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4 ways ai can help agencies provide unparalled service

Sponsored by: Genesys Published By: Research Desk Released: Mar 10, 2022

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government con...

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3 steps to modernizing the government contact center

Sponsored by: Genesys Published By: Research Desk Released: Mar 10, 2022

Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve their ...

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cx reality check 2021: momentum interrupted

Sponsored by: 247.ai Published By: Research Desk Released: Feb 20, 2022

For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...

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how retailers can stay local and offer nationwide shipping

Sponsored by: SpotOn Published By: Research Desk Released: Feb 18, 2022

The standards for a best-in-class customer experience have shifted significantly, especially over the last two years due to the rise of nationwide shipping. Price has always been important to consu...

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unleashing the power of ai and super agents to transform customer experience

Sponsored by: 247.ai Published By: Research Desk Released: Feb 15, 2022

While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent.  What’s inside: ...

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what is conversational ai?

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...

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everest group peak matrix® for conversational ai technology vendors 2021

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

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