Customer Experience Whitepapers

columbia sportswear enhances customer service, cuts costs with chatbot technology

Sponsored by: 247.ai Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

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unlocking exceptional customer service in the insurance industry with conversational ai

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Download your free whitepaper and learn how to enhance your customer experience The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is ...

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conversational ai for consumer goods: embracing a new era of customer experience

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Download your free whitepaper and learn how to enhance your customer experience The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened...

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impulse el crecimiento de la empresa con la personalización

Sponsored by: AWS Published By: Research Desk Released: Jan 18, 2022

Los clientes de hoy en día esperan más, pero su empresa puede ir un paso por delante. Actúe con rapidez para satisfacer la demanda cada vez mayor de experiencias personalizadas. La personalización...

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prominent retailer puts customer experience first, leading to record-breaking profits

Sponsored by: 8X8 Published By: Research Desk Released: Jan 18, 2022

With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a compr...

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7 dinge, die sie über die kennwortlose authentifizierung wissen sollten

Sponsored by: Auth0 Published By: Research Desk Released: Jan 06, 2022

Die kennwortlose Authentifizierung kann große unternehmensweite Vorteile bieten. Doch was bedeutet „passwortlos“ und wie kann es ein nahtloses Kundenerlebnis schaffen? Durch die Eliminierung v...

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le guide du marketeur pour une expérience client réussie

Sponsored by: Informatica Published By: Research Desk Released: Nov 10, 2021

Offrir une expérience client pertinente, précise et personnalisée n'est plus un simple avantage concurrentiel : c'est indispensable. Mais de nombreux spécialistes du marketing ont du mal à passer...

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guide cdo : vers l’intelligence client

Sponsored by: Informatica Published By: Research Desk Released: Nov 10, 2021

Les stratégies numériques ont transformé le marketing et aident les entreprises à améliorer l'expérience client. Les clients choisissent désormais les entreprises en fonction de la manière don...

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a marketer’s guide to customer experience

Sponsored by: Informatica Published By: Research Desk Released: Nov 10, 2021

Using Modern Data to Bring Your Customer Into Focus Delivering relevant, timely, personalized customer experiences is no longer just a competitive advantage – it's expected. But many marketers...

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quadient é líder em spark matrix: customer communication management (ccm), 2021

Sponsored by: Quadient Published By: Research Desk Released: Nov 06, 2021

O Customer Communication Management (CCM) é uma ferramenta que permite a uma organização melhorar a experiência do cliente, automatizando o fluxo de trabalho de comunicação e personalizando a co...

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