Customer Experience Whitepapers

digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 14, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

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state farm: why customer experience matters more than ever

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney an...

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how rent-a- center increased sales by focusing on customer experience

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ h...

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the lego group drives continuous improvement using feedback

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

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3 steps to winning with customer experience

Sponsored by: Medallia Published By: Research Desk Released: Jul 09, 2021

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...

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the why, how & so-what of inventory visibility

Sponsored by: Google Published By: Research Desk Released: Jun 22, 2021

Retailers’ top customer experience and operational excellence use cases all rely on inventory visibility. In this report: Findings from Incisiv’s global survey of retailers on supply chain pr...

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transform customer engagement when it counts the most: a game- changing approach leveragin...

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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the ultimate guide to frontline training

Sponsored by: Axonify Published By: Research Desk Released: May 15, 2021

Frontline employees are essential to the success of your business. They’re the boots-on-the-ground executors of business strategy. Your business will succeed (or fail) based on the decisions they ma...

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content as an asset

Sponsored by: Acrolinx Published By: Research Desk Released: Apr 23, 2021

Content drives your customer experience and creates connections where people can’t. That makes it a major asset to your enterprise. But how can you measure the business value of that content? In ...

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implementing ai solutions for every industry

Sponsored by: NVIDIA and AMD Published By: Research Desk Released: Apr 07, 2021

Businesses have turned to artificial intelligence (AI) to solve their greatest challenges. From enabling more accurate, faster diagnoses in healthcare to offering personalized customer experiences in ...

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