Customer Experience Whitepapers

451 research: the right observability tool improves customer experience, and the bottom li...

Sponsored by: Splunk Published By: Research Desk Released: Dec 07, 2020

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Su...

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technology industry roundtable

Sponsored by: Snowflake Published By: Research Desk Released: Dec 07, 2020

With the advent of cloud technology, subscription pricing models, and increased competition, hardware, software, and SaaS companies all have doubled down on their investments in the customer experienc...

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5 ways to stay ahead of the competition

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

5 Ways to Stay Ahead of the Competition How Businesses Can Adapt to Changing Customer Expectations Post-COVID-19 Customer Expectations have changed. Consumers crave experiences that are bot...

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the local business guide to digital transformation

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

The Local Business Guide to Digital Transformation 7 critical touch points you can take online Today's consumer wants digital-first interactions with businesses, who haven't accommodated them ...

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from asics to unilever: the key to ecommerce success

Sponsored by: MuleSoft Published By: Research Desk Released: Nov 23, 2020

The global eCommerce market is expected to reach $4 trillion by 2020. Online shoppers that receive a compelling customer experience not only spend 140% more than their counterparts, but their digita...

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acquia transforms customer experience with real-time problem resolution

Sponsored by: Splunk Published By: Research Desk Released: Nov 16, 2020

Build or Buy? The Case for SignalFx and AWS As Acquia evaluated its options, it quickly became apparent that they should take a page from their customers — turn to a SaaS-based provider whose sol...

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driving radical customer service innovation: move beyond operational demands to deliver pr...

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

IT is increasingly at the heart of business success—and nowhere is that more true than in customer service. That makes IT a critical partner in transforming the customer experience. Customers tod...

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make journey mapping your secret to outstanding customer service

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 05, 2020

Introduction to customer journey maps. Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than ...

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know thy enemy: a guide to bad bots in ecommerce

Sponsored by: Cybertheory Published By: Research Desk Released: Nov 05, 2020

The eCommerce marketplace today is overrun by automated bots. While some of these bots are good and perform useful services (like web crawlers for search engines), many are used for nefarious ends. No...

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how workday reimagined the customer experience

Sponsored by: Workday Published By: Research Desk Released: Oct 27, 2020

A trusted technology partnership requires an exceptional customer experience. That’s why we’ve built ours to encourage collaboration and community. Read this eBook to discover a different kind of ...

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